Accountability Benchmark Customer centricity Upselling 
Totango
DECEMBER 20, 2023
Totango’s high score from G2 users not only underscores our efficient implementation but also sets a best-in-class benchmark for other software in the customer success category. Excellent customer support : Users appreciate the responsive customer service, including the attentive sales team and supportive helpdesk.
ClientSuccess
FEBRUARY 15, 2021
As a customer success professional in 2021, you understand the critical importance of strong, lasting customer relationships. Customer-centric service has emerged as one of the leading contributors to account renewals, recurring revenue, and upsells for SaaS-based organizations. .
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
CustomerSuccessBox
NOVEMBER 17, 2021
When you take into account all these changes with your existing customers and your recurring revenue, what you get is the net revenue retention. It is as follows: Your monthly recurring revenue of the month (a) Revenue through upsells and cross-sells (b) Revenue lost due to downgrades (c) Churned Revenue (d).
CustomerSuccessBox
DECEMBER 9, 2021
Just churn does not cover the full potential of the customer success department. This takes into account the downgrades or upgrades with customer growth. This is a simple KPI but takes into account the effect of Customer Success on the bottom line of your business. Customer Satisfaction Score (CSAT).
Totango
AUGUST 18, 2022
By extension, the term is used in SaaS to describe the steps in orienting a new customer on how to start using your software product. Client onboarding procedures typically cover steps such as: Welcoming new customers. Assigning account managers. Activating accounts. Guiding customers through how to use basic features.
CSM Practice
OCTOBER 15, 2019
A TSIA benchmark study on renewal rates showed that there is a 13.7 In some cases account executives or account managers are tasked with retention management in addition to their primary responsibilities. If there is a long tail of customers, the workload can become overwhelming, and renewals may suffer.
Totango
OCTOBER 1, 2019
Because the customer journey is not linear, your customers may be split between your sales and customer success team. For example, your customer needs to onboard two new employees while simultaneously working through an upsell with your sales team. Goals to Consider: Product usage compared to benchmarks. .
Expert insights. Personalized for you.
111 
Let's personalize your content