SmartKarrot

OCTOBER 19, 2022

Apply here: [link] Role: Head of Customer Success Location: San Francisco, CA, US Organization: Creator Deck As a Head of Customer Success, you will coach, recruit, train, and mentor an exceptional team of customer success professionals, while playing a hands on role with many of the largest strategic accounts.

Customer advocacy 19

Customer advocacy Coaching Banking Accountability 19

Education Services Group

JUNE 20, 2023

Once users are comfortable and confident with your product, Customer Success should continuously measure its impact as the customer utilizes it over time. Track and monitor metrics like health scores, consumption analytics, and escalations.

Journey mapping 52

Journey mapping Government SaaS Self service 52

ChurnZero

OCTOBER 6, 2020

They help leaders connect the dots between engagement and performance with tools including employee surveys, goal setting and tracking tools, peer-to-peer recognition, real-time feedback, and robust people analytics. With the help of alerts, CSMs & Account Managers are also notified as customers move from one journey phase to another.

Banking 40

Banking SaaS Entertainment Customer advocacy 40

aircall

JUNE 30, 2021

You can achieve this by expanding your content marketing capabilities, enhancing the customer experience across different channels, and investing in technologies that provide in-depth customer analytics. Build Better Customer Relationships . Many customers also prefer reaching out to companies via social media channels.

Customer retention 62

Customer retention Customer advocacy Wait times Brand ambassadors 62

SmartKarrot

APRIL 18, 2022

Role: Director of Customer Success Location: New York, United States (Hybrid) Organization: Fireblocks As a Director of Customer Success, you will hire, grow and develop a regional customer success group. Define operational metrics for the group, and measure the Effectiveness of Customer Success.

Advertising 19

Advertising Customer advocacy Finance Best practices 19

SmartKarrot

OCTOBER 20, 2021

Role: Director of Customer Success Location: Remote, United States Organization: Satori As a Director of Customer Success, you will define the customer lifecycle journey from onboarding to value generation and expansion. Hire and train a world-class team of customer success managers. Apply here: [link].

Customer advocacy 19

Customer advocacy Upselling SaaS Accountability 19

SmartKarrot

JUNE 16, 2022

Setting customer service goals for team members and helping them reach those goals. Take the lead in interacting with customers, delegating and/or handling customer queries and complaints in a timely manner. Create and maintain customer service metrics, reports, and dashboards. Apply here: [link].

Customer advocacy 15

Customer advocacy Best practices Government Upselling 15

ChurnZero

JANUARY 10, 2020

“Investing in our customers’ success is one of ShootProof’s top priorities. He is passionate about customer advocacy and believes that there’s no more powerful growth engine than delighted customers. ” . 3) Lisa Schreiber, (First) Chief Customer Success Officer, Forcepoint .

Chief Customer Officer 52

Chief Customer Officer SaaS Customer retention Engineering 52

SmartKarrot

JULY 14, 2021

Apply here: [link] Role: Director, Customer Success Location: New York, NY, US Organization: Medidata Solutions As a Director of Customer Success, you will establish clear team goals/priorities in alignment with the broader Customer Success and Engagement strategy. This is a “player/coach” role by design.

Customer advocacy 10

Customer advocacy Technical Support Finance Consulting 10

SmartKarrot

FEBRUARY 24, 2021

Establish yourself as a trusted advisor to the customers including the building of close executive relationships with key customer stakeholders. Serve as a point of escalation for customer issues, ensuring quick & satisfactory resolutions. Ensure customer delight that drives customer advocacy opportunities.

Customer advocacy 10

Customer advocacy Finance Upselling Accountability 10

SmartKarrot

DECEMBER 22, 2020

Apply here: [link] Role: Director, Customer Success Location: New York, NY, US Organization: Medidata Solutions As a Director of Customer Success, you will establish clear team goals/priorities in alignment with broader Customer Success and Engagement strategy. Monitor team performance on key metrics and employee satisfaction.

Customer advocacy 10

Customer advocacy Accountability Customer centricity Coaching 10

SmartKarrot

NOVEMBER 18, 2020

Collaborating with the sales, partnerships, and marketing team to develop a regular stream of multi-channel engagement programs to drive product adoption, retention, and customer advocacy. Apply here: [link] Role: Director of Customer Success (US West) Location: San Francisco, CA, US Organization: Smartly.io

Customer advocacy 10

Customer advocacy Best practices Finance Enterprise 10

ChurnZero

OCTOBER 12, 2021

Advocacy Hero – An innovative way your team has cultivated customer advocates to drive growth for your company. Definitive Healthcare’s passion is to transform data, analytics, and expertise into healthcare commercial intelligence. Onboarding Hero – Definitive Healthcare.

Healthcare 98

Healthcare Accountability Metrics Surveys 98

SmartKarrot

OCTOBER 8, 2021

Lead and grow a culture of high-performing CSMs with a focus on team and individual development, organizational metrics, and scorecard results. Represent WHOOP as our senior point of contact to guide customers along their maturation journey and internally advocate for customer needs. Apply here: [link].

Brand ambassadors 3

Brand ambassadors Upselling Customer advocacy Accountability 3

SmartKarrot

AUGUST 7, 2020

A Director of Customer Success is responsible for building and leading the customer success team. This team consists of various roles like Solution Architects, Customer Success Managers (CSM), and Account Managers. The customer success team helps the client achieve value from the product and facilitates product adoption.

Chief Customer Officer 18

Chief Customer Officer Upselling SaaS Metrics 18

Totango

JULY 19, 2021

An understanding of how to apply the insights generated by analytics. Talent for soothing angry customers and good negotiation skills. Customer advocacy. Customer support. If you only check in with customers weekly or monthly, one representative can handle many accounts. Onboarding. Churn Reduction.

Upselling 123

Upselling Feedback Surveys Customer advocacy 123

SmartKarrot

AUGUST 7, 2020

A Director of Customer Success is responsible for building and leading the customer success team. This team consists of various roles like Solution Architects, Customer Success Managers (CSM), and Account Managers. The customer success team helps the client achieve value from the product and facilitates product adoption.

Chief Customer Officer 10

Chief Customer Officer Upselling SaaS Metrics 10

ChurnZero

OCTOBER 12, 2021

With ChurnZero, they were able to assign a customer health score to each of their clients to gain a better line of sight on accounts at a higher risk of turnover. One of the biggest immediate impacts the team saw was changes in the customer health score after onboarding.

Healthcare 52

Healthcare Accountability Metrics Surveys 52