JustCall

APRIL 12, 2023

Customer experience is more important than ever before for companies to gain an edge in today’s highly competitive business landscape. JustCall vs Aircall Customer Reviews Comparison The product score mentioned here is a culmination of real-time data from verified user reviews.

Real estate 52

Real estate Interactive Voice Response CRM Call Center 52

Nicereply

APRIL 30, 2020

Be all ears to your customers and let them boost your sales because of your ace customer services. Happy customers not only come back to interact more with your brand, but they bring loads of other customers too. 86% of customers will spend more for a better experience and service.

Sales 69

Sales Customer Service Upselling CRM 69

aircall

MAY 19, 2017

Sales is an incontrovertibly competitive field. This article will detail how the combination of empowered salespeople and effective processes (such as click-to-dial) can light a fire under a sales department’s productivity. The sales metrics that matter to productivity. Cost of sales/revenue ratio.

Sales 81

Sales Call Logging CRM Metrics 81

JivoChat

JULY 4, 2021

It’s no surprise with the number of vendors that everybody is now on the hunt for the best Shopify plugins to boost sales and create a better experience for customers. There are Shopify plugins to increase upsells , provide better customer service, sell more products, and even make it easier for people to return items.

Sales 52

Sales Upselling APIs Analytics 52

JustCall

DECEMBER 23, 2022

Don’t want agents to waste time between calls to collect customer data? According to research , salespeople routinely find themselves struggling with sales call anxiety (SCA). Typically, a lack of the right sales processes, tools, and systems results in the issue of SCA. A power dialer solves all these problems for you.

CRM 52

CRM Sales Coaching Personalization 52

aircall

NOVEMBER 21, 2022

For sales and support teams, this means a heightened pressure to operate efficiently and better track performance; two tasks that have historically presented a significant challenge. In fact, our “Putting Your Customer First” Study found that 87% of respondents ranked the phone as the communication channel that provides the best experience.

CRM 62

CRM Wait times Consulting Consulting 62

JustCall

FEBRUARY 5, 2020

Be it the functions of a sales team or the support, accounting or product management, the education market has been facing the following several challenges with growth. heavy paperwork leading to errors in accounting. A correct tech stack improves customer experience and strengthens your relationship with your customers.

Education 84

Education CRM Sales Accountability 84

aircall

SEPTEMBER 7, 2022

Using call management software is an easy way to streamline efficiencies in your business and elevate the customer experience. By relying on a business call management system to facilitate call routing, tracking, analysis, and processing, employees can spend more time focusing on the customer. Processing & analysis.

Interactive Voice Response 62

Interactive Voice Response Management Call Center CRM 62

JustCall

FEBRUARY 25, 2020

Chatbots and not trained humans are interacting with customers now. Financial services must be technologically updated if your aim is NOT to lose hold of customers. When designing a productive tech stack for financial services, this blog post will walk you through the 3 must-haves : The software categories to keep in mind.

Finance 59

Finance CRM Accountability Sales 59

JustCall

APRIL 12, 2023

Thinking of investing in auto dialer software for your call center or sales team? Using an auto dialer can boost agent productivity and efficiency by as much as 300 to 350% (that is 3x more calls every hour per agent). An auto dialer comes in handy when manual dialing is lowering your agent’s productivity. A wise decision!

Scripts 52

Scripts Sales CRM Contact Center 52

JivoChat

JULY 28, 2021

You may already know that live chat can improve customer service, but did you know that adding live chat to your website can increase conversions by 12% ? The 15 best live chat apps to boost sales and support in 2021. Do you need a basic chat app for a small team, or a feature-rich platform that provides detailed analytics?

Sales 52

Sales APIs Chatbots Enterprise 52

Taylor Reach Group

MARCH 10, 2020

Over the past number of years, the customer experience (otherwise known as “CX”) has become a profession unto itself. Roles like Chief Customer Officer, Customer Experience Director, Manager, Customer Success have been popping up. Increasingly, brands understand the importance of the customer.

Customer Experience 123

Customer Experience Journey mapping Customer retention Call Center 123

aircall

JANUARY 24, 2022

Without customers who make purchases, refer friends, and keep coming back for more, it’s very hard to grow a business. Making your customers feel important is a vital component of this cycle. Businesses typically rise to the top when they offer the types of products and services that people want. But, it only begins there.

Call Center 126

Call Center Best practices call center software CRM 126

aircall

FEBRUARY 7, 2022

Call management software is an easy way to streamline efficiencies in your business and elevate the customer experience. By relying on a business call management system to facilitate call routing, tracking, analysis, and processing, employees are better able to focus on the customer. . Performance analytics. Round-robin routing.

Interactive Voice Response 62

Interactive Voice Response Management CRM Abandon Call 62

CSM Magazine

AUGUST 14, 2020

In today’s irregular world you need to make sure your customers are loyal to your brand. Anastasia Tatsenko, Head of Sales and Customer Success at NetHunt CRM explains. In the regular world, obtaining customer loyalty is an important goal for any business to achieve. C losed feedback loops.

CRM 85

CRM Customer retention Feedback Sales 85

JustCall

APRIL 5, 2022

The technology brings a plethora of rich features that can empower sales and customer support teams to perform at their peak and enjoy limitless possibilities. VoIP Features for Sales and Customer Support Teams. a call from a VIP customer might go directly to their account manager). SMS automation.

voip 52

voip CRM Interactive Voice Response Sales 52

aircall

MAY 19, 2017

Sales is an incontrovertibly competitive field. This article will detail how the combination of empowered salespeople and effective processes (such as click-to-dial) can light a fire under a sales department’s productivity. The sales metrics that matter to productivity. Cost of sales/revenue ratio.

Sales 48

Sales Call Logging CRM Metrics 48

aircall

MAY 19, 2017

Sales is an incontrovertibly competitive field. This article will detail how the combination of empowered salespeople and effective processes (such as click-to-dial) can light a fire under a sales department’s productivity. The sales metrics that matter to productivity. Cost of sales/revenue ratio.

Sales 48

Sales Call Logging CRM Metrics 48

aircall

JANUARY 7, 2022

Read on to learn how call center dialers work, key features, how to increase your business’ productivity, and more. . A call center dialer, or outbound dialer, connects customers to an interactive voice response system (IVR) or to a contact center with a live call center representative. . take notes, tag, and add follow-up steps).

Call Center 62

Call Center Interactive Voice Response call center software virtual call center 62

JivoChat

FEBRUARY 22, 2023

Outsourcing is a business practice in which an organization entrusts certain parts of its production or services to a third-party provider outside the company. Finally, many companies are outsourcing customer service support to maximize customer satisfaction while reducing costs associated with providing effective customer service solutions.

outsourcing 82

outsourcing SaaS Accountability Analytics 82

OctopusTech

SEPTEMBER 29, 2022

Customers are the most vital part of any business and to build a better relationship with them you need to invest in the customer service software. It is the backbone of building a successful business and providing an exceptional digital customer experience. . What Is Customer Service Software?

Customer Service 62

Customer Service CRM Self service Analytics 62

JustCall

MARCH 9, 2023

Conversation intelligence is an AI-powered technology used by customer-facing groups to gain valuable insights into every customer interaction. Considering the value it adds to businesses planning to scale, it’s no wonder that major industries are embracing conversation intelligence to improve their customer experiences.

Coaching 52

Coaching Sales Chatbots Analytics 52

aircall

JANUARY 19, 2021

With the proper tools in place, a cloud-based phone system helps to create autonomy for sales and support operations. Ways that SMBs use their business phone systems: Communicating with vendors and customers, as well as for internal use. Answering customer inquiries and resolve problems. Generating sales.

voip 62

voip Interactive Voice Response Sales Government 62

JustCall

JANUARY 10, 2023

Today’s ultra-competitive business environment highlights the need to serve customers round-the-clock. Start with taking a deep dive into the operations within your contact center – both from the agent side and the customer side. Confirm that the product is easy-to-integrate with popular CRM platforms such as Salesforce, and HubSpot.

voip 52

voip Contact Center Interactive Voice Response Call Center 52

JivoChat

APRIL 21, 2021

One downside of online shopping is that customer service isn’t as immediate or helpful as shoppers want it to be. Then we’ll dive into the features of today’s best chat tool platforms, so you can determine which would be best for your customers. A live chat tool can serve as an extension of your customer service or sales teams.

Chatbots 52

Chatbots Analytics CRM Sales 52

JivoChat

AUGUST 17, 2021

Looking for an alternative to Zendesk to improve your customer service experience? Indeed, many startups and small businesses reckon Zendesk is “old-fashioned and clunky” and not agile enough to serve their customers. Ultimately, you want the best customer service software for your business. What is Zendesk? Ease of use.

CRM 52

CRM Self service Sales Accountability 52

LiveChat

SEPTEMBER 23, 2019

Now, let’s translate it to business and your main goal – providing amazing customer service. CRM (Customer Relationship Management). CRM is a system that allows you to gather and store information about your customers. Read more about the benefits of LiveChat and CRM integration. Google Analytics.

Management 57

Management Chatbots CRM Analytics 57

JivoChat

AUGUST 22, 2021

Looking for an alternative to Intercom to engage your customers through conversational messaging? Intercom is a conversational relationship platform (CRP) that helps build customer relationships through conversational, messenger-based experiences across the customer journey – support, engagement, and marketing.

Chatbots 52

Chatbots APIs CRM Analytics 52

aircall

NOVEMBER 3, 2021

There’s no doubting the value of good customer service. 54% of people consider good customer service to be a major factor in their decision to do business with a company. That’s why you should be doing everything it takes to provide excellent customer service. These customers are inaccessible to your customer support team.

CRM 62

CRM SaaS Sales Feedback 62

JustCall

AUGUST 23, 2022

Unified communications and softphone systems have replaced hardphones and other traditional options, especially in the sales and support context. It also has powerful new features, like analytics, conversation intelligence, auto call logging, call whispering and more. Multiple SIP Accounts. 10 Best Features of a Softphone.

voip 52

voip CRM Transportation Call Logging 52

JustCall

MAY 28, 2020

Moreover, customers panic if they are not attended quickly during a crisis. With cloud phone system your agents can efficiently segregate and handle the peaks in customer queries from anywhere. They can reach out to more customers in less time. This improves level of customer experience. How can I engage more customers?

virtual call center 52

virtual call center Call Center Interactive Voice Response CRM 52

JustCall

MAY 1, 2023

This is why most businesses are on the lookout for a reliable and efficient communication system with the help of which they can: Keep in touch with clients Collaborate with colleagues Make sales calls One such software is JustCall. Offers Bulk SMS/MMS in Premium and Custom Plans. customers have to purchase the Enterprise Plan.

Interactive Voice Response 52

Interactive Voice Response Enterprise Call Logging CRM 52

JivoChat

AUGUST 15, 2021

Obviously, finding new products to sell, or ways to improve your existing products, is one way to grow your business. Attracting new customers is another way. Customer service is sometimes an overlooked opportunity for growing your business. Why Do Businesses Need Customer Service Apps?

Customer Service 52

Customer Service Chatbots Enterprise CRM 52

Help Scout

MAY 18, 2021

Sometimes customers want to talk to a live person. Offering live support can really take your customer experience to the next level. Further, chat tends to have the highest levels of customer satisfaction of any support channel at 73% – versus 61% for email and 44% for phone. There are benefits and disadvantages for both.

Customer Support 113

Customer Support Chatbots Self service Analytics 113

JustCall

AUGUST 1, 2019

Automation is ruling out almost every repetitive process and sales is no exception. And for growing the bottom line, sales team need to be armored with the best sales automation solutions. Auto Dialer and Predictive Dialer perfectly fill the gap created by the repetitive and monotonous work involved in the sales process.

Outbound sales 56

Outbound sales CRM Scripts Sales 56

JivoChat

OCTOBER 1, 2020

Live chat can increase your conversions by as much as 48% – all with a few clicks and a few knowledgeable customer support reps. We’ll show you the quickest ways to add live chat functionality to any type of website, whether it is a CMS like WordPress, a Shopify store, or a custom-built site (in minutes). Get More Sales.

Accountability 52

Accountability Sales Scripts Customer Support 52

JustCall

JANUARY 30, 2023

With an increased focus on enhancing customer experience, solutions like business phone systems and call center platforms are non-negotiables in modern tech stacks. A study by The Northridge Group found that 73 percent of customers experience long wait times when needing to reach a human service agent.

Interactive Voice Response 52

Interactive Voice Response Enterprise voip Call Logging 52