Spearline

JANUARY 18, 2022

And how can I hold my vendors to account if they aren’t delivering the required service? Managing multiple telco vendors Organizations, especially large multinationals and unified communication providers, tend to have complex telecommunications networks. Are our telco carriers performing as they should be?

Management 98

Management Benchmark Telecommunications Analytics 98

Spearline

MARCH 29, 2022

Global call analytics organization Why choose Spearline alerts? Using a custom value, the Spearline country benchmark, or the previous time period average as the threshold. Spearline is the leading network intelligence company in the telecommunications industry. Peace of mind Alerts prompt corrective action. New to Spearline?

Telecommunications 98

Telecommunications Benchmark Healthcare Banking 98

Pointillist

MARCH 22, 2018

5 steps to find better upsell and cross-sell opportunities using journey analytics. A common example in retail banking is when your bank offers you a credit card after you open a new savings account. 5 Steps to Find Better Upsell and Cross-sell Opportunities Using Journey Analytics. Are they the same? Upsell Or Cross-sell?

Upselling 71

Upselling Analytics B2B B2C 71

Vcaretec

JUNE 6, 2022

These are myths that have been propagated for decades - you’ve likely heard many of them before - and they apply to all industries, from Retail & Ecommerce, to Wireless & Telecommunications, to Health Care. But first, let’s take a moment to talk about you, the customer experience executive. We will lose skill-set in the department!”

outsourcing 95

outsourcing Customer Service Customer Care Wireless 95

Spearline

JULY 1, 2020

" Global call analytics organization. You will have the option of setting up daily, weekly, or monthly alerts, using a custom value, the Spearline country benchmark, or the previous time period average as the threshold. Spearline is the leading network intelligence company in the telecommunications industry. Peace of mind.

Management 52

Management Telecommunications Benchmark Healthcare 52

Spearline

JULY 1, 2020

" Global call analytics organization. You will have the option of setting up daily, weekly, or monthly alerts, using a custom value, the Spearline country benchmark, or the previous time period average as the threshold. Spearline is the leading network intelligence company in the telecommunications industry. Peace of mind.

Management 52

Management Telecommunications Benchmark Healthcare 52

VHT

OCTOBER 18, 2018

They can also access customer history, account information and product lists to personalize service or offer upsells. A KMS working in contact with data analytics will pop other useful information to agents as they talk with customers. A 2016 Employee Engagement Benchmark study found that companies with the highest rated CX had 1.5

Contact Center 48

Contact Center Gamification Employee engagement Chatbots 48