ShepHyken

APRIL 28, 2024

For context, these are the customers who continue to buy from you over and over again, and should account for the majority of your total sales. Years ago, the term “Big Data” became popular. I came up with the concept of “Micro Data,” which is about very personalized information about a smaller set of customers.

Customer Service 177

Customer Service Advertising B2C Big data 177

JustCall

MARCH 28, 2023

Agile Methodologies in Customer Service Integrating agile methodologies into customer support teams can make them more accountable for business outcomes. Harnessing Data and Analytics for Customer Service Utilizing big data is the key to delivering exceptional customer service and fostering long-lasting relationships.

Customer Service 52

Customer Service Chatbots Analytics Upselling 52

Callminer

SEPTEMBER 14, 2020

For instance, a call center business analyst might recommend implementing an interaction analytics solution for a collections and accounts receivables management (ARM) firm to ensure that call center agents meet compliance requirements for debt collection. Customer sales enquiries. Kirk Chewning. kirkchewning. Selling add on products.

Call Center 182

Call Center Analytics First call resolution Metrics 182

JivoChat

FEBRUARY 13, 2022

It’s implemented, for example, to collect and analyze data, enabling us to make data-driven decisions and to build customer profiles. . AI marketing can give a deeper understanding of the customer journey through big data analytics and machine learning. Account management. Sales Forecasts and Dynamic Pricing.

Marketing 52

Marketing Big data Analytics CRM 52

C Space

MAY 26, 2020

Many had expected business outcome guarantees, such as lifts in sales or store visits, to be a major focal point in the next round of upfront negotiations. Advanced TV advertising firm Simulmedia began offering these deals in 2015, and they account for roughly 25% of the company’s business, said Simulmedia CEO Dave Morgan.

Education 52

Education Advertising Sales Transportation 52

CSM Magazine

JULY 3, 2017

Innovative companies have dropped traditional ways of getting more customers like price wars and incremental improvement of products in favor of investing in big data powered AI systems that can offer a personal touch, create tailor-made experiences and are safe from identity theft and cyber crime. Personal with an AI twist.

Brand ambassadors 56

Brand ambassadors Customer centricity Healthcare Advertising 56

Natalie Petouhof

JANUARY 19, 2016

MY POV: My overall take away is that Oracle has built / are building the most comprehensive cloud offering – Data as a Service (DaaS), Software as a Service (SaaS), Platform as a Service (PaaS) and Infrastructure as a Service (Iaas). It always has been. I like this a lot. It’s something I’ve been on a soapbox for years.

B2B 60

B2B SaaS B2C Advertising 60