5-ways-to-deliver-better-service-for-customer-service-week 
ShepHyken
SEPTEMBER 25, 2019
National Customer Service Week is coming up soon. Every year it is the first full week in October. This is a week to celebrate and appreciate not only our customers, but also the people who make our customers happy. In customer service, there are so many ways to do things right.
ShepHyken
JUNE 28, 2021
Each week I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. America’s Best Customer Service Companies by Newsweek. My Comment: We start off this week with Newsweek’s list of America’s BEST customer service companies.
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ShepHyken
MAY 10, 2021
Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. 8 Ways to Win Customer Loyalty With Streamlined Customer Support by Samuel O’Brien. Customer expectations have changed (as in increased).
CSM Magazine
OCTOBER 1, 2019
With National Customer Service Week coming up, Shep Hyken provides some ways to deliver even better customer service. In customer service, there are so many ways to do things right. Warmly welcome the customer into the conversation. It’s simple—do it fast!
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ShepHyken
SEPTEMBER 13, 2021
Each week I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. What Is Customer Loyalty and Retention (And 3 Tips for Improvement) by Scott Clark. My Comment: It should be every company’s goal to deliver a convenient experience.
ShepHyken
JANUARY 4, 2021
Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. Customer Experience Tips and Advice from the Pros During Disruption by Srijana Angdembey. The focus is on customer outcomes. These ideas are brilliant!
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A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.
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If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.
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