Select VoiceCom Blog
NOVEMBER 29, 2023
India excels as the largest BPO country in the world for software development outsourcing, boasting a highly specialised workforce and a thriving technology landscape. With a large pool of skilled software and technology experts, India offers cost-effective labour fuelled by a strong emphasis on STEM education.
Hodusoft
OCTOBER 19, 2023
BPOs offer a comprehensive range of services, including but not limited to customer support and sales. As per a report , the customer care BPO market is estimated to rise from US$22,598.82 million by 2028; it is likely to record a CAGR of 7.5% from 2023 to 2028. million in 2022 to US$34, 570.73
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TMP Direct
SEPTEMBER 23, 2021
Global CX technology spending is expected to reach $641 billion in 2022. The incredible growth of CX technology spending shows the huge demand from customers for digital solutions and that companies are willing to invest in future-ready systems. The size of the US CX industry is expected to grow 15% annually from 2021 to 2028.
Netomi
FEBRUARY 21, 2024
According to Salesforce , customers now expect that chatbots will be able to assist them, as 69% of consumers prefer to use chatbots. Technological advancements and a shift towards digital solutions shape today’s hospitality landscape. This process often requires customization and careful planning to ensure seamless operation.
Call Experts
MAY 20, 2021
Front-office services: phone and customer service, appointment management, outbound sales, lead verification, surveying, after-hours customer support, and call-forwarding. How does outsourcing support my business? indicated that the BPO technology offerings are increasingly important. What is driving this demand?
Inbenta
OCTOBER 11, 2021
What’s more, the language processing technology behind chatbots and voice interfaces is capable of learning as it goes along, evolving with its users. It’s no wonder companies are designing chatbots and voice user interfaces to suit a growing list of business needs, from lead generation to customer support. between now and 2028.
JivoChat
JUNE 9, 2021
Automation abounds, and the best strategy likely encompasses a variety of tools and technologies. One technology leading the way online is chatbot marketing. Marketers all around the world are opting for this kind of customer connection automation. Many customers prefer to interact with chatbots.
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