2028 Customer centricity Customer Support Technology 
Hodusoft
OCTOBER 19, 2023
BPOs offer a comprehensive range of services, including but not limited to customer support and sales. As per a report , the customer care BPO market is estimated to rise from US$22,598.82 million by 2028; it is likely to record a CAGR of 7.5% from 2023 to 2028. million in 2022 to US$34, 570.73
Nicereply
FEBRUARY 1, 2023
Emerging technologies, such as AI, are becoming more important. 64% of businesses believe that chatbots allow them to provide a more customized support experience for their customers. Customer-centric brands report profits that are 60% higher than those that fail to focus on CX.
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Inbenta
OCTOBER 11, 2021
What’s more, the language processing technology behind chatbots and voice interfaces is capable of learning as it goes along, evolving with its users. It’s no wonder companies are designing chatbots and voice user interfaces to suit a growing list of business needs, from lead generation to customer support. between now and 2028.
Netomi
FEBRUARY 21, 2024
According to Salesforce , customers now expect that chatbots will be able to assist them, as 69% of consumers prefer to use chatbots. Technological advancements and a shift towards digital solutions shape today’s hospitality landscape. This process often requires customization and careful planning to ensure seamless operation.
Hodusoft
MARCH 21, 2024
In response to constant technological advancements and changing global trends, the BPO industry has evolved into a significant player in the global economy. from 2021 to 2028. From technological hurdles to changing market dynamics, BPOs constantly face a bombardment of obstacles that can either make or break their success.
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