Select VoiceCom Blog

JANUARY 3, 2023

Technology has made it possible for employees to work anywhere effectively. The strong performance evident in both 2020 and 2021 is a result of pent-up demand, higher confidence in remote work effectiveness, and growth in the e-commerce, fintech, and technology sectors. The Philippines is home to at least 1.3

outsourcing 52

outsourcing Business Process Outsourcing Government Education 52

Netomi

AUGUST 16, 2023

The advent of this technology has enabled businesses to provide 24/7 support, ensuring that customer queries are resolved promptly and efficiently. We will talk more about that in a future blog on the powerful combination of Generative-AI first technology with LLMs for brand-safe customer interactions. billion U.S.

Enterprise 52

Enterprise Chatbots Healthcare Entertainment 52

TMP Direct

SEPTEMBER 23, 2021

Global CX technology spending is expected to reach $641 billion in 2022. The incredible growth of CX technology spending shows the huge demand from customers for digital solutions and that companies are willing to invest in future-ready systems. The size of the US CX industry is expected to grow 15% annually from 2021 to 2028.

Omni-channel support 52

Omni-channel support B2C Employee engagement Engineering 52

Contact Center Geek

NOVEMBER 6, 2018

Small Artificial Intelligence will revolutionize customer care, but, in the near-term it will not be from bots with human sounding voices and personas , but with technology that helps frontline team members navigate complex resources or determine effective responses. For your reading pleasure, a small, medium, and large prediction.

Contact Center 63

Contact Center Healthcare Banking Customer Care 63

Netomi

FEBRUARY 21, 2024

Technological advancements and a shift towards digital solutions shape today’s hospitality landscape. The current trends in the hospitality industry indicate a strong inclination towards integrating technology for improved customer engagement. billion by 2028. Chatbots are more than a passing trend.

Chatbots 40

Chatbots Upselling Feedback Personalization 40

NobelBiz

JULY 4, 2023

Hence, it’s no surprise that many forward-thinking organizations are turning to technology to streamline their operations. One such technology is Automated Interaction Summaries. over the forecast period (2023 – 2028). The efficiency and efficacy of your agents can significantly affect your company’s bottom line.

Call Center 52

Call Center Contact Center First call resolution Construction 52

Call Experts

MAY 20, 2021

of survey respondents are looking for not just the lowest cost but for knowledgeable partners with advanced technology capabilities. indicated that the BPO technology offerings are increasingly important. billion by 2028, expanding at a compounded yearly rate of 8.5%. . What are the disadvantages of outsourcing?

Business Process Outsourcing 52

Business Process Outsourcing outsourcing Outbound sales Surveys 52

TechSee

SEPTEMBER 21, 2021

The Internet, mobile technologies, and streaming channels have given consumers an unlimited source of viewing options over any device of their choice and are leading the industry as whole into a cable digital transformation. . The cable industry is at a crossroads. Strategies to ensure a future of cable TV . Become a smart-home player .

Entertainment 41

Entertainment Advertising Self service Banking 41

Inbenta

OCTOBER 11, 2021

What’s more, the language processing technology behind chatbots and voice interfaces is capable of learning as it goes along, evolving with its users. between now and 2028. Its primary benefit is the ease of use, allowing users to ask for exactly what they want without having to learn particular keywords or phrasing. .

Chatbots 69

Chatbots Scripts Self service Virtual Agent 69

The Petrova Experience

NOVEMBER 22, 2023

Billion by the end of 2028.” It speaks to the need for seamless experiences across modes, technology utilization, personalization, and meeting varying needs of multiple types of travelers at one time , regardless of where they are in their overall connected journey. ” This marks an increase from 6.42B in 2022.

Transportation 52

Transportation Airlines Marketing Technology 52

AWS Machine Learning

OCTOBER 10, 2022

GrabDefence (GD), Grab’s proprietary fraud detection and prevention technology, and AWS have launched GDxAFD, a fraud detection solution tailored for mobile apps that integrates GD’s device intelligence capabilities with Amazon Fraud Detector , AWS’s fully managed ML fraud detection solution. billion by 2028. Marcel Pividal is a Sr.

APIs 75

APIs Accountability Metrics Government 75

SmartKarrot

SEPTEMBER 20, 2022

billion in 2028 at a CAGR (Compound Annual Growth Rate) of 27.5% during the forecast period of 2021-2028. The rapid advancements in cloud infrastructure technologies also contribute to the SaaS market’s growth in the Americas. from 2022 to 2028. The cloud has changed how we use technology to its core.

SaaS 10

SaaS Enterprise Healthcare CRM 10

JivoChat

JUNE 9, 2021

Automation abounds, and the best strategy likely encompasses a variety of tools and technologies. One technology leading the way online is chatbot marketing. In fact, the global chatbot market is expected to see a compound annual growth rate of nearly 25% between 2021 and 2028. Many customers prefer to interact with chatbots.

Chatbots 52

Chatbots Marketing Upselling Healthcare 52

NobelBiz

MAY 9, 2023

However, running an efficient and effective contact center requires more than just hiring skilled agents and investing in advanced technologies. from 2021 to 2028 to reach USD 12.2 billion by 2028. Technology and Strategy Issues Poor Number Management: using outbound numbers that are labeled or blocked.

Best practices 98

Best practices Call Center Gamification Contact center software 98

Hodusoft

NOVEMBER 22, 2023

By 2028, it is expected to reach USD 34570.73 during the forecast period 2022-2028. This transition is not just a technological requirement but a strategic move for BPOs looking to boost efficiency, improve customer satisfaction, reduce costs, and remain agile in today’s highly competitive landscape of outsourced business processes.

Contact center software 52

Contact center software Contact Center contact center solutions outsourcing 52

Creative Virtual

DECEMBER 7, 2023

How businesses manage this, and take advantage of the technology, will depend on who they engage with to help them navigate their AI journey and to build and deliver their AI solutions. With the knowledge and acceptance that AI technology out of the box is not perfect, businesses can move forward with confidence.

Technology 52

Technology Marketing Best practices Accountability 52

BlueOcean

SEPTEMBER 27, 2021

34% of small-to-mid-sized businesses are expected to spend more on customer experience technology in the next year, but just where those dollars are going requires some digging. Between 2021 and 2028, the global customer experience management market size is expected to grow from $8.79 billion to $27.12

Customer Experience 71

Customer Experience B2C B2B Contact Center 71

Hodusoft

MARCH 21, 2024

In response to constant technological advancements and changing global trends, the BPO industry has evolved into a significant player in the global economy. from 2021 to 2028. From technological hurdles to changing market dynamics, BPOs constantly face a bombardment of obstacles that can either make or break their success.

Contact center software 52

Contact center software Business Process Outsourcing Interactive Voice Response outsourcing 52

Nicereply

FEBRUARY 1, 2023

Emerging technologies, such as AI, are becoming more important. The US CX market is expected to report a growth of 15% annually from 2021 to 2028. Less than 1 in 4 brands have the necessary technology to engage with consumers consistently. This simply means that omnichannel customers can generate more revenue.

Customer Experience 59

Customer Experience Advertising Chatbots B2B 59

Hodusoft

MARCH 3, 2022

Not anymore, the technological advancement in the telecom sector and the invention of cost-efficient call center software have made the dream a reality for small businesses across the globe. between 2021-2028 as per Grand View Research. between 2021-2028 as per Grand View Research. The way forward.

call center software 52

call center software Call Center Interactive Voice Response Analytics 52

CSM Magazine

DECEMBER 5, 2018

By 2028, recent research forecasts that 70-80% of online purchases will be made using mobile devices. Choosing a technology that seamlessly swaps between different communication methods and records all interactions with each customer in one place is crucial. About the Author.

Customer Experience 58

Customer Experience Chatbots Customer Service Personalization 58

Momentum Telecom

AUGUST 9, 2022

It is estimated that 73% of departments across all industries are expected to have remote employees by 2028, 1 showing that telecommuting is becoming more accepted among a variety of industries and business types. The modern workforce is embracing this new networking model thanks in large part to the increase in remote and hybrid workforces.

Transportation 40

Transportation Enterprise Management Customer Support 40

Momentum Telecom

AUGUST 9, 2022

It is estimated that 73% of departments across all industries are expected to have remote employees by 2028, 1 showing that telecommuting is becoming more accepted among a variety of industries and business types. The modern workforce is embracing this new networking model thanks in large part to the increase in remote and hybrid workforces.

Transportation 40

Transportation Enterprise Management Customer Support 40

JustCall

MARCH 9, 2023

Conversation intelligence is an AI-powered technology used by customer-facing groups to gain valuable insights into every customer interaction. billion , from 2022 to 2028, with a CAGR of 21.8%. Using advanced technology solutions can make all the difference here. Do you lead a sales team that’s highly competitive?

Coaching 52

Coaching Sales Chatbots Analytics 52