Anexa BPO

SEPTEMBER 5, 2021

Ecommerce took centre stage, and those drastic innovations, along with the need for businesses to duplicate in-person shopping experiences as part of their customer experience, have created a new normal in consumerism. By 2027, it’s projected that social commerce will account for $604 billion in sales. Give us a call today.

outsourcing 40

outsourcing Bilingual agents Customer centricity Outbound sales 40

TechSee

JUNE 1, 2021

gigs will surpass the permanent workforce by 2027, growing 40% by 2027 to reach 86 million. Job scheduling is even more complicated when it comes to freelancers or outsourced technicians. It then searches for past history of the outsourced technicians who have uploaded images of resolved errors on this particular machine.

Customer Service 109

Customer Service Upselling outsourcing Self service 109

Call Experts

JANUARY 5, 2023

With the projected global heating and cooling market in 2027 at 288 billion dollars , finding scalable processes for answering every call is essential for any HVAC business owner. That’s why more and more companies are turning to outsource their customer service needs. And, that equates to a lot of absences!

Answering services 52

Answering services outsourcing Accountability Best practices 52

SmartKarrot

SEPTEMBER 20, 2022

The enterprise software market is overgrowing and is expected to reach $1 trillion (about $3,100 per person in the US) by 2022. According to Statista’s forecast, revenue is expected to show an annual growth rate (CAGR 2022-2027) of 12.12%, resulting in a market volume of US$86.90bn by 2027. from 2022 to 2028.

SaaS 10

SaaS Enterprise Healthcare CRM 10

Anexa BPO

FEBRUARY 15, 2022

Brands must be aware that personalization is a requirement on the customer journey and make every interaction count. It includes every single interaction that customers have, and it must be intuitive, personal and satisfying. Predictions are that social commerce will drive $604 billion in sales by 2027. Are you ready? .

outsourcing 52

outsourcing Marketing Personalization Sales 52

Select VoiceCom Blog

MARCH 1, 2023

Saves operational expenses The ability to save money is perhaps the most significant benefit of having an outsourced call centre team. billion by 2027. In a 2021 Replicant survey study, 70% of respondents claimed that speaking with a live person is now more challenging than at the start of the COVID-19 pandemic. billion in 2027.

Customer Service 52

Customer Service Self service Wait times Chatbots 52

JustCall

AUGUST 18, 2022

Given this rampant popularity, it should come as no surprise that the VoIP market is slated to grow at a CAGR of 15% and achieve a valuation greater than USD 95 billion for the forecast period 2021 to 2027. The provider could be your in-house team, or the service can be outsourced to experts. VoIP Pricing and Plans.

voip 52

voip Interactive Voice Response outsourcing Engineering 52