TechSee

JUNE 1, 2021

What is Gig Customer Service? This gig-based economic format has spread to the customer service function – known as GigCX – where freelance customer support agents are sourced to perform on a per-task basis. gigs will surpass the permanent workforce by 2027, growing 40% by 2027 to reach 86 million.

Customer Service 109

Customer Service Upselling outsourcing Self service 109

Select VoiceCom Blog

MARCH 1, 2023

With customers worldwide becoming more and more tech-savvy every year, companies are looking for ways to become more reachable, ensuring that their market sees them as dependable brands that can keep up with their demands. Besides availability, customers consider channels in deducing “good customer service.”

Customer Service 52

Customer Service Self service Wait times Chatbots 52

Anexa BPO

SEPTEMBER 5, 2021

Ecommerce took centre stage, and those drastic innovations, along with the need for businesses to duplicate in-person shopping experiences as part of their customer experience, have created a new normal in consumerism. Understanding your customer is key to your growth. CX: Star this one! And e-commerce? We were made for that.

outsourcing 40

outsourcing Bilingual agents Customer centricity Outbound sales 40

Call Experts

JANUARY 5, 2023

With the projected global heating and cooling market in 2027 at 288 billion dollars , finding scalable processes for answering every call is essential for any HVAC business owner. What if you had a professional answering service answer all of those missed calls and deliver messages to your team? Why is this essential?

Answering services 52

Answering services outsourcing Accountability Best practices 52

JustCall

AUGUST 18, 2022

Given this rampant popularity, it should come as no surprise that the VoIP market is slated to grow at a CAGR of 15% and achieve a valuation greater than USD 95 billion for the forecast period 2021 to 2027. The provider could be your in-house team, or the service can be outsourced to experts. VoIP Pricing and Plans.

voip 52

voip Interactive Voice Response outsourcing Engineering 52

Anexa BPO

FEBRUARY 15, 2022

Brands must be aware that personalization is a requirement on the customer journey and make every interaction count. It should go without saying, but service has never meant as much as it does today. It includes every single interaction that customers have, and it must be intuitive, personal and satisfying.

outsourcing 52

outsourcing Marketing Personalization Sales 52