ChurnZero

JANUARY 25, 2024

How will customer success jobs, and the skills they require, evolve in 2024? With technology advancing and customer expectations rising, customer success has become an essential force driving business growth and customer loyalty within the SaaS industry. What skills will help CSMs and individual contributors stand out in 2024?

Education 52

Education Upselling Consulting Consulting 52

TechSee

JULY 31, 2019

billion by 2024, representing a CAGR of 7.8%. Today, the ubiquity of smartphone cameras ensures a constant stream of photos and videos and Computer Vision technology has become easily accessible, making it even more appealing to enterprise. As Computer Vision continues to mature, the applications of its technology seem almost endless.

Automotive 149

Automotive Healthcare Self service Transportation 149

ChurnZero

DECEMBER 7, 2023

Renewal / Expansion Hero: TruVideo Driving upsells and awareness with engaging in-app content. Within three months of deploying the play, the team had generated the MRR equivalent of 17 new customers through upsells, with around 10% of the customer base adopting the tool. Curious to see the ChurnHeroes of previous years?

Accountability 52

Accountability Upselling Sales Marketing 52

Lumoa

APRIL 28, 2024

More than 80% of business leaders see customer experience as a growing priority in 2024. You can even find opportunities for cross-selling, upselling, or personalized promotions by using real-time insights and trends generated by AI. 78% of customers have backed out of a purchase due to a poor customer experience (CX).

Feedback 83

Feedback Consulting Consulting Enterprise 83

SmartKarrot

JANUARY 30, 2024

Integrating Tools, Technology, and Processes As customer success evolves, leveraging tools, technology, and processes becomes imperative. This shift requires adapting to new tools and technologies that facilitate scalability and efficiency without compromising on the personalized touch essential for strategic customer management.

Management 10

Management Enterprise industry standards Analytics 10

SmartKarrot

JANUARY 30, 2024

Integrating Tools, Technology, and Processes As customer success evolves, leveraging tools, technology, and processes becomes imperative. This shift requires adapting to new tools and technologies that facilitate scalability and efficiency without compromising on the personalized touch essential for strategic customer management.

Management 10

Management Enterprise industry standards Analytics 10

Inbenta

MAY 16, 2022

One of the biggest advantages of using AI technology is the incorporation of machine learning. It’s already predicted that revenue for telecommunication AI technology is going to grow exponentially. By 2024, we might be looking at a $2.4 billion revenue forecast. What are AI chatbots?

Chatbots 52

Chatbots Interactive Voice Response Telecommunications Self service 52