Totango

APRIL 4, 2024

“What’s your company’s most important business outcome in 2024?” If you asked your customer success (CS) and sales leaders this question, what do you think each of them would say? Pre-sale interactions are unbelievably crucial for setting the tone for the overall customer experience. We need sustainable growth.

Sales 89

Sales Upselling Accountability SaaS 89

CSM Magazine

MAY 30, 2024

Over the past few years, technological advancements have driven seismic shifts in how businesses operate and connect with customers. billion in 2024 to USD 85.07 Artificial intelligence (AI), in particular, has emerged as a powerful force, redefining customer service, streamlining operations, and creating new growth opportunities.

Government 52

Government Analytics Education Sales 52

CSM Magazine

DECEMBER 6, 2022

PCI Pal , the global SaaS provider of secure payment solutions for business communications, is sharing its key payments and compliance predictions just in time for 2023. “With customer service as a top priority for companies, and consumers open to new options, the payments landscape is primed to expand and evolve over the coming year.”

APIs 52

APIs Banking SaaS Technology 52

AWS Machine Learning

NOVEMBER 22, 2023

Generative AI is empowering developers to reimagine customer experiences and applications while transforming virtually every industry. Additionally, SaaS providers need scalable and cost-effective ways to serve hundreds of models to their customers.

Engineering 103

Engineering Best practices APIs Government 103

AWS Machine Learning

MAY 10, 2024

Fine-tuning large language models (LLMs) creates tailored customer experiences that align with a brand’s unique voice. Fine-tuning LLMs on company-specific data provides consistent messaging across customer touchpoints.

APIs 93

APIs Metrics Accountability SaaS 93

NobelBiz

FEBRUARY 23, 2023

billion by 2024, thanks to increasing usage, innovative technologies, and new reseller models. UCaaS technology assists company operations both outside by optimizing its customer experience (CX) and internally by optimizing its employee experience (EX). The worldwide UCaaS market is predicted to be valued at $79.3

Contact Center 52

Contact Center voip APIs Interactive Voice Response 52

AWS Machine Learning

MAY 9, 2024

FAST has earned a fourth consecutive leader ranking in the 2024 ISG Provider Lens report for its seamless integration with Verisk’s data, analytics, and claims tools. The software as a service (SaaS) platform offers out-of-the-box solutions for life, annuity, employee benefits, and institutional annuity providers.

Engineering 108

Engineering Customer Support APIs Government 108

NobelBiz

JUNE 7, 2021

billion by 2024, thanks to increasing usage, innovative technologies, and new reseller models. UCaaS technology assists company operations both outside by optimizing its customer experience (CX) and internally by optimizing its employee experience (EX). The worldwide UCaaS market is predicted to be valued at $79.3

Contact Center 52

Contact Center voip APIs Interactive Voice Response 52

Uniphore

JANUARY 25, 2022

As the AI-powered customer experience (CX) frontier becomes more mainstream, companies will look to emotion AI to offer a differentiated experience rich in actionable data. Conversational AI is a software technology in the SaaS space – software as a service – that we have spent years developing and refining.

Healthcare 52

Healthcare Banking Enterprise Automotive 52