ShepHyken

APRIL 28, 2024

3 Trends That Will Likely Dominate Customer Loyalty Programs In 2024 by Zsuzsa Kecsmar (Forbes) Loyalty programs are often recognized as a way to retain customers and let companies showcase their brand values. Years ago, the term “Big Data” became popular.

Customer Service 177

Customer Service Advertising B2C Big data 177

Fonolo

DECEMBER 8, 2023

We live in an era of big data, AI, and automation, and the trends that matter in CX this year begin with the abilities – and pain points – ushered in by this technology. For example, big data makes things like hyper-personalized customer service possible, but it also puts enormous stress on data security.

Contact Center 81

Contact Center Big data Chatbots Scripts 81

CSM Magazine

FEBRUARY 16, 2024

In April 2024, the Las Vegas Convention Center will see the return of the Call and Contact Center Expo. On April 24th & 25th 2024 the event will be taking place at the Las Vegas Convention Center between 10 am and 4 pm each day. For more information, visit the event’s official website or book tickets here.

Contact Center 52

Contact Center Big data Call Center Technology 52

Connect

APRIL 18, 2024

Amid this hype, Chief Technology Officers (CTOs) feel pressure to invest in Gen AI in some form, with a BCG survey of over 1,400+ C-suite executives revealing that 89% rank AI and Gen AI as a top-three tech priority for 2024. However, Gen AI is not a plug-and-play solution.

Virtual Agent 88

Virtual Agent Chatbots Average Handle Time Engineering 88

TMP Direct

JULY 8, 2021

According to Deloitte, by 2024, nearly 33% of the premium insurance volume will come from brand new propositions. While AI, IoT and big data have been buzzwords until recently, today, it is difficult to imagine the future of insurance without these technologies. It also means that technologies are quickly maturing.

Big data 52

Big data Customer retention Personalization Technology 52

Spearline

NOVEMBER 5, 2019

and data-driven” with wearables , body computing , Big Data , V.R., The cellular IoT market passed the 1 billion mark and is now expected to pass 4 billion by 2024. The operation is set to be available at bus stations, air-conditioned bus shelters and more, before the onset of Expo 2020.

Automotive 40

Automotive Telecommunications Healthcare Big data 40

AWS Machine Learning

FEBRUARY 28, 2024

About the Authors Sanjeeb Panda is a Data and ML engineer at Amazon. With the background in AI/ML, Data Science and Big Data, Sanjeeb design and develop innovative data and ML solutions that solve complex technical challenges and achieve strategic goals for global 3P sellers managing their businesses on Amazon.

Engineering 111

Engineering Best practices Analytics Enterprise 111