ShepHyken

APRIL 28, 2024

3 Trends That Will Likely Dominate Customer Loyalty Programs In 2024 by Zsuzsa Kecsmar (Forbes) Loyalty programs are often recognized as a way to retain customers and let companies showcase their brand values. Years ago, the term “Big Data” became popular. Without trust and confidence, you can’t have loyalty.

Customer Service 175

Customer Service Advertising B2C Big data 175

Connect

APRIL 18, 2024

Amid this hype, Chief Technology Officers (CTOs) feel pressure to invest in Gen AI in some form, with a BCG survey of over 1,400+ C-suite executives revealing that 89% rank AI and Gen AI as a top-three tech priority for 2024. However, Gen AI is not a plug-and-play solution.

Virtual Agent 86

Virtual Agent Chatbots Average Handle Time Engineering 86

JivoChat

APRIL 25, 2021

Since then, we’ve seen mobile commerce take off, personalization go mainstream, and big data evolve from a “big idea” to a basic requirement. mark by 2024. A recent PwC survey found that 88% of shoppers are willing to pay more for fast delivery on online orders. trillion in global sales this year — up from $1.3

Chatbots 52

Chatbots B2B B2C Sales 52