ViiBE Blog

MAY 3, 2023

ViiBE Blog How to help customers get in contact with your remote customer support fast in B2B? Anna Gorina May 3, 2023 Share this article Contents Share this article Contents Enhancing the Digital Experience with Remote Assistance Free Retail E-book available now! Existing ways of contacting remote customer support 1.1.

B2B 52

B2B Customer Support Chatbots CRM 52

Netomi

JANUARY 5, 2023

Brands face unique challenges heading into 2023 as they balance the variety of changes the last few years have brought on—a looming recession, staffing shortages across all industries, and significant shifts in consumer behavior and expectations brought on by the pandemic. Customers crave authentic conversations, not robotic transactions.

Chatbots 52

Chatbots Scripts Airlines Customer Support 52

JustCall

MARCH 7, 2023

This article will discuss multichannel contact centers and highlight the best practices for building a multichannel contact center in 2023. A multichannel contact center helps customers connect to your business through multiple channels by integrating several communication channels into a single software platform.

Multichannel 52

Multichannel Contact Center Interactive Voice Response contact center solutions 52

Nicereply

JANUARY 18, 2023

No wonder a huge number of businesses have already added help desk tools to their customer support tech stack, and even more are planning to do so in the future. Here’s an overview of some of the most popular help desk software solutions to help you find the right fit for your customer support needs.

Self service 52

Self service Analytics Enterprise APIs 52

JustCall

APRIL 3, 2023

We shall attempt to answer this question by discussing 6 noteworthy UCaaS trends to look out for in 2023 in the sections below. Among the integrations to expect are those related to CRM systems, e-mail, online calendars, and digital documents. AI-powered chatbots will be able to better handle customer requests around the clock.

voip 40

voip Enterprise APIs Chatbots 40

Hodusoft

NOVEMBER 29, 2022

Top 10 Contact Center Software for 2022-2023. Before the advent of contact center software, customer service representatives would handle all customer requests and complaints through telephone calls. Choosing the right contact center software is essential for success. It provides simple interfaces for non-technical users.

Contact center software 40

Contact center software Contact Center Interactive Voice Response contact center solutions 40

SmartAction

NOVEMBER 15, 2023

As we look towards 2024, the world of customer self-service is at a crossroads, with new challenges and opportunities on the horizon. The Evolution of Customer Self-Service Customer self-service has come a long way since the days of waiting on hold for assistance from traditional call centers.

Self service 97

Self service Virtual Agent Chatbots Analytics 97

Netomi

AUGUST 31, 2022

At first glance, it seems that customer service KPI scores take a backseat to traditional business KPIs, like profits, costs and regional sales. However, key customer support metrics may paint a more complete picture of success for the long-term viability of a business. Cost Per Resolution. trillion 1.

Metrics 75

Metrics Customer Service Virtual Agent Average Handle Time 75

Comm100

OCTOBER 17, 2023

Customer service automation software are tools designed to automate and streamline customer support processes, often powered by AI. The primary aim of the software is to increase efficiency, improve customer satisfaction, reduce operational costs, and help businesses to scale.

Customer Service 73

Customer Service Interactive Voice Response Multi-channel support Multichannel 73

JivoChat

JUNE 9, 2021

One technology leading the way online is chatbot marketing. Marketers all around the world are opting for this kind of customer connection automation. In fact, the global chatbot market is expected to see a compound annual growth rate of nearly 25% between 2021 and 2028. What is Chatbot Marketing?

Chatbots 52

Chatbots Marketing Upselling Surveys 52

JustCall

APRIL 12, 2023

Compatibility with different platforms Check if the Gong alternative integrates with your sales tools, such as CRM, email, and video conferencing software. Customer support Finally, consider the quality of customer support offered by the Gong alternative. Also, see if it works on different devices and web browsers.

Sales 52

Sales Coaching CRM Analytics 52

NobelBiz

JANUARY 10, 2021

Mobility, flexibility, automation… the development of chatbots is the inevitable result of a ten-year technological convergence that has swept across all companies and contact centers. The chatbot, as a conversational robot embedded into a messaging app, enables the creation of a new communication experience with users.

Chatbots 52

Chatbots Contact Center Virtual Agent Scripts 52

Solvvy

NOVEMBER 30, 2022

Zoom Virtual Agent , an intelligent conversational AI chatbot solution, uses natural language processing and machine learning to accurately understand and painlessly resolve issues for customers. Zoom Virtual Agent works 24/7 on multiple support channels to deliver fast, personalized customer experiences.

Virtual Agent 62

Virtual Agent Chatbots Contact Center Healthcare 62

JustCall

JANUARY 23, 2024

Does it support chatbots to send automated responses? Integration Does it integrate with your CRM or email marketing software? Cooby: A Productive WhatsApp Customer Service Software Cooby allows you to sync your WhatsApp to your CRM so that you can convert WhatsApp into a contextual support and sales channel.

Management 52

Management APIs CRM Chatbots 52

JustCall

APRIL 12, 2023

Microsoft Teams Essentials – $4 per user per month, paid annually. per month/user ·Core – $20 per month/user ·Advanced – $25 per month/user ·Ultra – $35 per month/user ·Business Starter – $7.20 per month/user ·Business Standard – $14.40 per month/user ·Business Plus – $21.60

Enterprise 52

Enterprise APIs Contact Center Feedback 52

Anexa BPO

FEBRUARY 2, 2023

One key resource is customer relationship management (CRM) software, which can help retailers gather and analyze data on their customers’ behaviors and preferences. With this information, offerings can be customized to better meet customers’ needs.

outsourcing 52

outsourcing Customer centricity Chatbots CRM 52

Lumoa

FEBRUARY 14, 2024

AI and ML will be able to offer customers a degree of personalization they have not yet experienced because of their ability to: Deliver individualistic, personalized experiences by analyzing each customer’s purchasing history, browsing habits, and demographic information Offer 24/7 customer support through AI chatbots and interactive guides.

Customer Experience 83

Customer Experience Chatbots Analytics SaaS 83

JivoChat

FEBRUARY 22, 2023

from 2023 to 2030. This guide will provide you with a comprehensive step-by-step overview of everything you need to know about outsourcing your ecommerce in 2023 - from choosing the right partner and evaluating prospective services to implementing cost-effective strategies for maximum return on investment.

outsourcing 82

outsourcing SaaS Accountability Analytics 82

ViiBE Blog

JANUARY 19, 2022

It leaves remote workers feeling isolated and even though they are using a communication tool to ping their colleagues and wait for answers, they are making an impatient customer wait for long. Such incidents can easily result in customer churn. can pitch in.

Customer Service 52

Customer Service CRM Abandon rate Transportation 52

ViiBE Blog

SEPTEMBER 29, 2023

ViiBE Blog Best strategies for customer self-service Anna Gorina September 29, 2023 Share this article Contents Share this article Contents The moments when customers will reach out to your support are inevitable. However, not all questions and reported problems are created equal and require advanced assistance.

Self service 52

Self service Banking Feedback Chatbots 52

REVE Chat Blog

MARCH 11, 2020

The below chart shows why live chat is a popular channel and considered to be the perfect add on to enhance the business – customer communication. . Live chat statistics: Customer Support . Customer support and business success are interdependent. Key Customer Support Statistics.

Chatbots 64

Chatbots Real estate Sales Finance 64

ViiBE Blog

JANUARY 20, 2022

Add live chat to your website for better customer support Nowadays live chat is something your customers expect to see on your website. If the issue is impossible to resolve by using it, ViiBE can easily connect the customer with the right expert. Read now 2. Some of them are : 2.1.

APIs 52

APIs Chatbots Education CRM 52

JustCall

APRIL 13, 2023

Customer support Good customer support is essential. Top Features of JustCall Conversation intelligence – Capture and analyze customer interactions to make sense of what’s working and what’s not Real-time prompts help agents dodge objections and prompt them with ideal responses throughout the call.

Coaching 10

Coaching CRM Sales Analytics 10

JivoChat

APRIL 5, 2021

These figures tell us that as shoppers continue to move online, companies need to create a stable customer support service to handle queries and respond to people in a timely, effective manner. In this piece, we’re going to breakdown: What is ecommerce customer service? The cost of poor customer service.

Customer Service 52

Customer Service Self service CRM Metrics 52

JivoChat

SEPTEMBER 7, 2020

Live chat can provide a lot of value for support and sales teams. Customer support can be slow and impersonal. How long do you take to answer customer queries? You are, however, very far from what customers expect. Created for support, sales, and marketing. from 2017 to 2023. Image source.

Sales 52

Sales CRM Analytics Personalization 52

Global Response

AUGUST 7, 2023

The front line of your customer service is, of course, your call center. The better service agents are able to provide, the more loyal your customers will become. And according to some surveys, 62% of agents say that more training would allow them to offer better customer experiences. Use advanced technology and CRM tools.

Customer retention 62

Customer retention Call Center Upselling Personalization 62

JivoChat

MARCH 25, 2021

More than 41% of customers expect a live chat window on your website. 62% of customers expect live chat to be available on mobile devices, and if possible, 82% would use it. 51% of customers want businesses to be available 24/7. ( 70% of customers prefer human chat agents to AI or chatbots. million by 2023.

Wait times 52

Wait times Sales Scripts B2B 52

JivoChat

MARCH 25, 2021

More than 41% of customers expect a live chat window on your website. 62% of customers expect live chat to be available on mobile devices, and if possible, 82% would use it. 51% of customers want businesses to be available 24/7. ( 70% of customers prefer human chat agents to AI or chatbots. million by 2023.

Wait times 52

Wait times Sales Scripts B2B 52

JivoChat

MAY 26, 2021

billion by 2023, m-commerce will likely remain a popular channel for online sales. Similar to online banking, mobile banking allows customers to transfer money, set up direct debit payments, and check their account balances. Provide omnichannel support. And with the number of mobile phone users expected to grow to 4.3

Banking 52

Banking Chatbots Upselling Sales 52

Infinity

DECEMBER 11, 2019

By 2023, the same analyst predicts that fully 72% of the UK’s adult population will bank via an app. Most banks use a VoIP phone system in their customer call centers. Many have also adopted other technologies, like AI-driven financial chatbots. Click-to-call functionality in apps can boost customer engagement further too.

Banking 52

Banking Finance Analytics Accountability 52