TechSee

JUNE 16, 2022

At Miele, Eric is also accountable for the management of escalation departments, offline processes, e-care solutions, national call center consolidation, multi-product services, upselling / cross selling and re-defining the consumer experience. As an author, consultant, and trainer, he helps organizations develop customer-focused cultures.

Customer Service 251

Customer Service Chief Customer Officer Contact Center Consulting 251

TechSee

AUGUST 14, 2023

If you missed the 2022 list, you can check it out here. Adrian Swinscoe, Customer experience advisor, author, speaker Adrian is a huge fan of organizations that do great things for their customers and has been helping many achieve their own level of greatness for over 25 years via consulting, writing, speaking workshops, and advisory work.

Customer Service 207

Customer Service Customer centricity Contact Center Consulting 207

Netomi

AUGUST 16, 2023

By contrast, 25% of respondents aged between 30 and 44 years stated that AI will create many more jobs – Statista 1 35% of marketers say ‘risk and governance’ issues are a challenge when dealing with AI content – Britopian 58.9% Here is a compilation of thought-provoking Generative AI statistics.

Enterprise 52

Enterprise Chatbots Healthcare Entertainment 52

Quadient

AUGUST 8, 2022

Mon, 08/08/2022 - 20:42. Duck Creek Solutions works with an entire ecosystem of System Integrators, Solution Partners, and Consulting Partners to enhance the functionality of our core system. Ensure communications compliance with all government regulations. Marissa Feigen. What is CCM? Improve customer loyalty.

Customer Experience 52

Customer Experience Management Journey mapping SaaS 52

CSM Magazine

OCTOBER 25, 2022

Some of the world’s leading businesses, including JP Morgan Chase, Starbucks and Nike, are focusing on personalised CX as a strategic priority for 2022 and are using artificial intelligence (AI) to deepen engagement and enhance customer offerings. Richard Farrell, CIO at Netcall explains.

Customer retention 52

Customer retention Government Consulting Consulting 52

DMG Consulting

JANUARY 20, 2022

While a large number of enterprises reported record earnings in 2020 (and indications are very positive for strong results in 2021), others either closed their doors or were kept afloat by government support and subsidies. The post WFO/WEM Solutions Prove Their Worth in a Pandemic Economy appeared first on DMG Consulting.

Enterprise 54

Enterprise Contact Center Employee engagement Virtual Agent 54

Balto

JUNE 23, 2022

The least represented were Real Estate (2.7%), Collections (3.4%), and Government and Non-Profit (3.7%). Almost half of our participants (48.2%) were in Customer Service, followed by Sales, Answering/Transferring Calls, Consulting, Customer Account Cancellation/Retention, and Collections. Retrieved June 28, 2022, from [link].

Scripts 52

Scripts Coaching Contact Center Surveys 52