2021 Customer Service Customer Support Technical Support 
Outsource Consultants
JULY 26, 2021
Every business leader is running one of two businesses, whether they know it or not: their business as it existed before 2020 or their business as it will exist in 2021 and beyond. One of the biggest opportunities to emerge in 2021 is outsourcing specific business processes to trusted and skilled contact center providers.
TechSee
FEBRUARY 1, 2021
No longer limited to providing basic phone and Internet service, the telecom industry is at the epicenter of technological growth, led by its mobile and broadband services in the Internet of Things (IoT) era. This growth is expected to continue: the IoT telecom services market was estimated to grow from $2.90
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Fonolo
FEBRUARY 24, 2021
When you first start a business, everything is on you – from accounting to customer service to sales. This is especially the case with customer service and customer care. Outsourcing customer service can potentially save your business money while allowing you to focus on other areas of the business.
TeamSupport
JANUARY 20, 2021
The 2021 Customer Support Transformation report examines current trends in Support delivery and offers tangible guidance for Support and Service professionals to meet growing expectations of both customers and company executives. Overall support demand grew by 10.6%
24-7 InTouch
NOVEMBER 4, 2022
“Agents prioritize the player experience, ensuring that the customer support they provide will result in an improved experience for the player.” billion in 2021, and it is expected to reach a value of USD 339.95 With all these variables, the need for high-quality customer service has also increased.
24-7 InTouch
JANUARY 26, 2021
With sales in this market projected to soar again in 2021, the need for quality customer service has also increased. . Where contact centers enter the game is in the post-production customer support stage. These days, customer support is more than just taking calls and handling technical issues.
Interactions
JULY 22, 2021
On top of all of this, it has created countless customer experience challenges which many organizations have been unable to meet. A recent study by the UK Institute of Customer Service found that complaints about poor customer service are at their highest levels since 2009. Investing in customer service pays off.
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