Call Experts

SEPTEMBER 23, 2021

Call Experts was highlighted among the most trusted providers for outsourcing human resources, client support, customer experience solutions, and other services. Researchers evaluated three key criteria to determine the best options for small businesses and startups.

Business Process Outsourcing 52

Business Process Outsourcing outsourcing Healthcare contact center solutions 52

Anexa BPO

SEPTEMBER 19, 2022

Virtual care exploded in 2021 due to COVID-19 lockdowns – the emergence of telehealth was 38 times higher than pre-pandemic levels. Under the traditional model, if this person were to be admitted to the hospital with a heart attack, they would likely be discharged to a nursing facility due to safety and personal wellbeing concerns.

Healthcare 52

Healthcare Business Process Outsourcing outsourcing industry standards 52

Anexa BPO

OCTOBER 11, 2022

In only the past five years, the number of channels that B2B buyers use has doubled, from 5 in 2016 to 10 in 2021. The formula is simple since it mirrors the expectations that today’s shoppers display in their personal lives. Anything that personalizes and authentically supports customer interaction is a holistic win.

B2B 52

B2B Multichannel Business Process Outsourcing outsourcing 52

TeleDirect

AUGUST 10, 2022

Before we jump into the benefits of call center outsourcing, we want to address what makes this a unique time to be in business. In 2021, America experienced what was referred to as “the Great Resignation,” when more than 41 million people quit their job, changed careers or left their company for a similar role elsewhere.

Call Center 62

Call Center outsourcing Business Process Outsourcing Transportation 62

Anexa BPO

JUNE 15, 2022

Obviously, CX is here to stay, and its connection with digital platforms and processes is everywhere. Buzz words like omnichannel, self-service and personalization have been shaping customer-centric business strategies for a decade. Businesses need to be more data-ready than ever. Anexa is one such industry leader.

Customer Experience 52

Customer Experience Business Process Outsourcing outsourcing Customer centricity 52

Hodusoft

MARCH 13, 2024

As customer expectations evolve, many organizations in the financial sector are turning to Business Process Outsourcing ( BPO ) contact centers to optimize their customer support services. billion in 2021 to USD 205.32 Outsourcing customer support to BPO centers allows financial institutions to focus on core functions.

Contact Center 52

Contact Center Customer Support Contact center software outsourcing 52

Anexa BPO

SEPTEMBER 15, 2022

Research shows that 76% of Spanish banking customers used their mobile banking app at least monthly in 2021, while 34% of UK loan applicants researched their options on a smartphone. Additionally, digital (online and mobile) is now the preferred process for US home buyers to apply for mortgages.

Banking 52

Banking Finance Business Process Outsourcing Government 52

COPC

JUNE 10, 2021

And many are turning the lessons learned from the pandemic into business priorities for 2021. The top three vendor management priorities of 2021 are: Revising outsourcing requirements and contracts at lightning speed while also reevaluating supplier capabilities and real estate footprints that best serve this new normal.

Real estate 52

Real estate Management Government Business Process Outsourcing 52

CSM Magazine

JUNE 17, 2022

Capita an international business process outsourcing firm with 16,000 call centre employees in the UK are also working from home, while competitor Teleperformance stated its 10,000 employees would be allowed to continue working from home beyond the pandemic. Notably each different generation dealt with the pandemic differently.

Real estate 52

Real estate Business Process Outsourcing outsourcing Technology 52