Outsource Consultants

MARCH 29, 2021

Is sales revenue your sole focus in 2021? The best way to add clarity is to be concise. You can’t expect BPO agents dealing directly with customer complaints to maintain the same CSAT scores as those handling account upgrades, for example. Managing BPO Vendor Best Practices.

Management 76

Management Calibration Call Center Average Handle Time 76

ChurnZero

DECEMBER 29, 2020

A relic from bygone days of old-school Account Management, QBRs are a classic, but not timeless, practice; one that feels perfunctory and misplaced in today’s always-connected, data-enriched landscape. The SaaS Debate: Who Owns the Renewal and Upsell? Rethinking the Quarterly Business Review (QBR). Customer Success vs. Sales.

SaaS 98

SaaS Chief Customer Officer Upselling Metrics 98

ChurnZero

FEBRUARY 17, 2021

Best Practices for Creating Customer Success Capabilities and Organizations. TSIA Resource: The State of Customer Success: 2021. Account Segmentation. ChurnZero Resource: Knowledge Hub – Customer Expansion, Upselling, and Cross-Selling for CS Teams. TSIA Resource: Best Practices in Low Touch Customer Success.

Best practices 78

Best practices Upselling Analytics SaaS 78

Netomi

NOVEMBER 14, 2022

In today’s digital-first world, and an era of remote and hybrid workplaces, the number of SaaS solutions used by companies on a daily basis is overwhelming – in 2021, organizations worldwide were using an average of 110 SaaS apps! Preview in new tab. A personalized approach, for personalized resolutions.

SaaS 52

SaaS Multichannel Upselling Chatbots 52

Callminer

FEBRUARY 23, 2021

New Challenges for Call Centers in 2021. To learn more about how call centers can adapt to new challenges in the era of COVID-19, download our white paper: Contact Center Practices and Guidelines for Managing Through COVID-19. Keep reading to see what is on the radar for 2021. More Flexible Service Solutions.

Call Center 376

Call Center Technology Banking Contact Center 376

Totango

SEPTEMBER 17, 2021

A January 2021 survey by the Technology and Services Industry Association (TSIA) found that 55% of technology providers now use freemium offers. Creates Upsell Opportunities. A free version of your product gives your sales team an opportunity to extend an upsell offer. What Are the Pros of a Freemium SaaS Model?

SaaS 74

SaaS Best practices Upselling Journey mapping 74

CustomerSuccessBox

JUNE 18, 2021

Account Manager Vs Success Manager – What is the difference between them? The blog helps you know how to differentiate between account manager and Success Manager on the basis of different features. What is the best way of handoff between Customer Success and Sales. Webinar: Best Practices for a Customer Success team.

SaaS 52

SaaS B2B Customer retention Upselling 52

SmartKarrot

FEBRUARY 2, 2022

Customer success has evolved with time, and 2021 has seen the world cope with COVID-19 and adapt with resilience and strength. The webinar on ‘Customer Success: Learnings from 2021 and What Lies Ahead in 2022’ brought together an elite panel to shed light on customer success. Here are the top 10 key takeaways from the session.

Upselling 19

Upselling Best practices Sales Accountability 19

CustomerSuccessBox

JANUARY 2, 2022

Eventful years like 2020 and 2021 have challenged the old traditions pertaining to Customer Success (CS). The businesses, approaches, trends, focus areas, etc have evolved over time and more so after 2021. Apart from best practices, what other value-added services that you can offer? What does the customer care about?

SaaS 52

SaaS Metrics Accountability Upselling 52

Education Services Group

JANUARY 18, 2022

From a financial or accounting perspective, they do technically differ slightly, but not in a way that affects how CS will use this metric. Customer Success organizations are rapidly evolving to take on revenue-generating activities like renewals, expansions, and cross-sell/upsell opportunities.

Metrics 52

Metrics Upselling Analytics Sales 52

CustomerSuccessBox

FEBRUARY 28, 2022

Because a net retention rate above 100% means you are excelling in receiving repeat purchases, upsells, cross-sells, and expansions. Best practices: Consumption vs subscription. Best Practices: It has its NRR retained at $2B ARR. Best Practices: 1000 customers of all pay $100k +.

SaaS 52

SaaS Best practices Enterprise Customer retention 52

JivoChat

AUGUST 18, 2021

This article is your guide on how to improve customer experience in 2021. Businesses and consumers have all kinds of ways to connect in 2021. Chatbots can provide service at all hours, increase customer satisfaction, upsell customers, and even boost conversion rates. Create a free account today. Smartphone apps.

Customer Experience 52

Customer Experience Chatbots Customer retention Feedback 52

SmartKarrot

MARCH 8, 2022

Currently, she’s the Customer Success and Customer Support Manager at Ascent Cloud, Ashna has experience of over 7+ years in Customer Success and Account Management. Caroline was also named one of the Top 100 Customer Success Strategists for 2020-2021. Bhavika Kochhar. Catherine Blackmore. Dana is also a founding member of CS Insider.

Chief Customer Officer 21

Chief Customer Officer Coaching Customer centricity SaaS 21

ChurnZero

JANUARY 26, 2021

Customer success continues to evolve as a practice within companies that enjoy recurring revenue models. From technical support to renewals and upselling, this role might be one of the most confusing and misunderstood jobs in all of tech. . Reduce regrettable team member attrition from 4% to 3% in 2021. Executive Sponsor: .

Management 98

Management Chief Customer Officer Upselling SaaS 98

CustomerSuccessBox

JULY 22, 2022

In addition to highlighting the critical touch points from the CX, SaaS, and customer success perspectives, this blog will concentrate on best practices to assist you in optimizing them so you can quickly realize all the benefits. In 2021, more than 88 percent of businesses began giving the customer experience a higher priority.

SaaS 52

SaaS Journey mapping Self service Upselling 52

JivoChat

FEBRUARY 24, 2021

We asked 22 Shopify store founders and marketing experts to share their best tips for getting more Shopify sales in 2021. Facebook’s Dynamic Product Ads (DPAs) are one of the best ways to create ads that are more targeted and more relevant. Add upsells and cross-sells at checkout. Mandatory account creation.

Sales 59

Sales Advertising Marketing Personalization 59

JivoChat

JULY 7, 2021

E-commerce sales are projected to account for 22% of all retail sales by 2023 , up from 18% in 2021. Following are some best practices for doing that. Businesses have found that chatbots can upsell and cross-sell , qualify leads, conduct surveys, and provide basic customer service. Create a knowledge base.

Chatbots 52

Chatbots Self service Upselling Sales 52

Netomi

FEBRUARY 28, 2022

A leader in the programmatic industry, Amanda joined the Pixalate team in September of 2021. ?? In recognition of its efforts in helping customers to extract the most value from their data, Sumo Logic was awarded the Best Business Intelligence/Analytics Solution of 2021 by Computing’s Technology Product Awards.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64