2019 Customer Service Customer Support Technical Support 
TechSee
DECEMBER 28, 2020
For sales support, press 1. For product support, press 1. For technical support, press 1. Likewise, agents were empowered to go above and beyond their standard scripts, using their newfound technical knowledge and skills to assist their customers. Focus on reducing customer effort.
TeamSupport
JANUARY 20, 2021
The 2021 Customer Support Transformation report examines current trends in Support delivery and offers tangible guidance for Support and Service professionals to meet growing expectations of both customers and company executives. It really helps us provide exceptional customer service.”.
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Comm100
JUNE 15, 2022
Just as live chat was a technological leap over telephone communication and is proving to be the most essential of all channels, chatbots are the latest technological milestone in customer support. Chatbots allow brands to offer cost-effective 24/7 support, while improving efficiency through automating up to 80% of all support queries.
Global Response
OCTOBER 17, 2023
Our team has over 40 years of experience managing customer service outsourcing in healthcare and similarly high-touch industries—here’s what you need to consider before you start outsourcing. Outsourcing provides increased cost-efficiency and flexibility even while providing excellent service. 24/7 customer support availability.
24-7 InTouch
JANUARY 26, 2021
The global video gaming market was estimated at a value of $152 Billion USD in 2019, and saw significant growth in 2020, with nearly a 20% increase in value. With sales in this market projected to soar again in 2021, the need for quality customer service has also increased. .
TechSee
FEBRUARY 12, 2018
Well, if you happen to be in customer service, this list is for you. We’ve narrowed down the 5 key customer service technology trends to watch out for in 2018. 360-degree view of your customer. AR has been especially beneficial in the technical suppor t domain. Virtual Customer Assistants.
TechSee
FEBRUARY 12, 2018
Well, if you happen to be in customer service, this list is for you. We’ve narrowed down the 5 key customer service technology trends to watch out for in 2018. 360-degree view of your customer. AR has been especially beneficial in the technical suppor t domain. Virtual Customer Assistants.
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