ProProfs Blog

SEPTEMBER 17, 2021

Deloitte’s 2017 Human Capital Trends showed that 80% of HR leaders rate employee experience as ‘important’ or ‘very important’ to them. In the next section, let’s understand some employee experience best practices. Gamification is the method of turning work into a game wherein employees have to compete to get the job done.

Best practices 78

Best practices Surveys Journey mapping Gamification 78

DMG Consulting

OCTOBER 18, 2017

DMG Consulting Releases 2017 – 2018 Speech Analytics Product and Market Report. 10/18/2017. When: Today, 18 October 2017. DMG predicts that the contact center speech analytics market will grow by 12% in 2017, 11% in 2018, 10% in 2019, 10% in 2020, and 10% in 2021. Mature sector with substantial opportunity.

Consulting 48

Consulting Consulting Analytics Marketing 48

DMG Consulting

MARCH 31, 2017

DMG Consulting Releases 2017 Contact Center Workforce Management Product and Market Report. What: Releases 2017 Contact Center Workforce Management Product and Market Report. When: Today, 21 March 2017. DMG expects the WFM market to grow by 8% in 2017 and 2018, and by 9% in 2019, 2020 and 2021.

contact center workforce 48

contact center workforce Consulting Consulting Contact Center 48

Fonolo

NOVEMBER 17, 2020

Storyline: Gamification. The Temkin Group’s 2017 Customer Experience study showed a severe decline in customer experience ratings from 2015 to 2016. But the number of companies that scored ‘good’ or ‘excellent’ increased from 18% in 2016 to 38% in 2017 – the highest rating ever. Call Center Trends 2017.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

Fonolo

DECEMBER 12, 2018

This number is expected to increase from less than two percent in 2017. Online communities can be a powerful resource for companies, as they allow customers to exchange ideas and best practices, and have a say in product features. What’s Inside: Gamification in the Contact Center. This in turn can transform your business.

Gamification 116

Gamification Airlines Contact Center B2B 116

DMG Consulting

AUGUST 17, 2017

August 2017. The success of speech analytics demonstrates how good technology accompanied by best practices is a winning formula for companies that can afford the investment. The lack of best practices for carrying out a successful KM implementation resulted in a plethora of frustrated users. Gamification.

Contact Center 69

Contact Center Technology Big data Gamification 69

Verint

AUGUST 23, 2017

According to a Gallup poll from January 2017 1 , a whopping 65.6% You can extend these best practices by using your scorecards to capture and communicate KPIs and goals from multiple systems, including but not limited to workforce optimization (WFO). Report, 2017. of employees are disengaged.

Gamification 42

Gamification Employee engagement Best practices Contact Center 42