2017, Abandon Call, Best practices and Gamification

Top Metrics that Measure Inbound Call Center Performance

Tenfold - Contact Center Blog

JULY 9, 2018

According to a 2017 report from Microsoft , 97% of global consumers say customer service impacts brand loyalty and their buying decisions. In addition, the use of gamification also fosters friendly competition as it inspires agents to work harder in delivering quality customer service during the first contact. Abandoned Call Rate.

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What Is Inside Sales And How Does It Differ From Telemarketing?

CrazyCall

JANUARY 21, 2019

The study from 2017 conducted by the InsideSales.com had shown that although the outside sales still make up for the most of the sales market, the inside sales are projected to increase 30.2% As practical as predictive solutions may seem, they also have several major drawbacks. You can also apply gamification to everyday work.

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Top Metrics that Measure Inbound Call Center Performance

What Is Inside Sales And How Does It Differ From Telemarketing?

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