2017 Best practices Big data Gamification 
Fonolo
NOVEMBER 17, 2020
Storyline: Gamification. The Temkin Group’s 2017 Customer Experience study showed a severe decline in customer experience ratings from 2015 to 2016. But the number of companies that scored ‘good’ or ‘excellent’ increased from 18% in 2016 to 38% in 2017 – the highest rating ever. Call Center Trends 2017.
DMG Consulting
AUGUST 17, 2017
August 2017. Advancements in artificial intelligence (AI), machine learning, Big Data analytics, and mobility are all driving contact center innovation. The success of speech analytics demonstrates how good technology accompanied by best practices is a winning formula for companies that can afford the investment.
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