ShepHyken

MARCH 6, 2017

I Want It Now) In his interview with me, he shared his insights on the current state of the customer service industry, upcoming trends managers should be aware of and best practices in standing out. Wouldn’t it be nice if there was a way for the first employee to share his/her best practices with the other employees?

Customer Service 209

Customer Service Feedback Best practices Enterprise 209

Callminer

FEBRUARY 28, 2017

The post Top Call Center Conferences 2017: 49 Must-Attend Events to Learn the Latest Trends and Technologies for Boosting Call Center Performance appeared first on CallMiner.

Call Center 265

Call Center Technology Best practices Analytics 265

Talkdesk

FEBRUARY 27, 2020

between 2017 and 2018. Enterprises that embrace the rich offerings in the data analytics realm for their support organization will be in the best position to take advantage of these efficiencies and have enhanced insight to act on important business decisions while others are scrambling to keep up.

Best practices 80

Best practices Abandon rate Analytics Contact Center 80

CustomerGauge

JANUARY 6, 2017

Following the success of our 20 Customer Experience Influencers to Follow in 2017 article, we decided to prepare you for your Net Promoter Score & Customer Service success. Keeping track of NPS and Customer Service best practices is going to help you accelerate your business growth.

Customer Service 133

Customer Service Best practices Customer Experience 133

ShepHyken

FEBRUARY 6, 2017

Forbes) If you follow the best practices in digital marketing or customer service, then there’s a good chance you’ve come across a blog named Convince & Convert and have heard of Jay Baer. The post 5 Top Customer Service Articles For the Week of February 6, 2017 appeared first on Shep Hyken. Follow on Twitter: @Hyken.

Customer advocacy 211

Customer advocacy Brand ambassadors Customer Service Best practices 211

Amity

DECEMBER 21, 2017

Below is our annual holiday reading list, the best articles of 2017, curated, organized, and ready to be enjoyed. 2017 Rewind: Your Customer Success Playlist. Here are some best practices and tips to help you fight churn and retain customers until the end of days. Why not start with some Customer Success videos?

Customer advocacy 107

Customer advocacy Best practices Sales Metrics 107

ClearAction

DECEMBER 31, 2016

2017 Customer Experience Resolutions Lynn Hunsaker. What’s new in 2017 customer experience management? The post 2017 Customer Experience Resolutions appeared first on ClearAction Customer Experience Consulting. It’s all about keeping your eye on the prize with a sensible plan.

Customer Experience 81

Customer Experience Journey mapping Consulting Consulting 81

Bright Pattern

JANUARY 22, 2019

Signs.com is leading the way, and their stellar work earned them the recognition of the ICMI Global Contact Center Awards for Best Customer Care in 2017. So, what’s the secret to delivering exceptional live chat support?

Customer Care 43

Customer Care Best practices Contact Center 43

VHT

OCTOBER 11, 2018

In fact, a 2017 inContact study found that 67% of self-service users want to work with an agent, especially if the call is urgent or sensitive. In a 2017 study by Arise, two thirds of customers surveyed said they’d hang up after waiting for just two minutes. So they’ll expect immediate gratification any time they contact you.

Best practices 48

Best practices Contact Center Self service Entertainment 48

Customer Experience Matters

DECEMBER 6, 2017

We published a Temkin Group report, The State of CX Metrics, 2017. The post Report: The State of CX Metrics, 2017 appeared first on Customer Experience Matters®. We also had them complete our CX Metrics Program Assessment that evaluates the degree to which these efforts are Consistent, Impactful, Integrated, and Continuous.

Metrics 76

Metrics Surveys Customer Experience Best practices 76

Eptica

DECEMBER 20, 2017

Date: Wednesday, December 20, 2017 What were the key CX trends in 2017? Published on: December 20, 2017. Author: Pauline Ashenden As we come to the end of a busy 2017 it is a good time to review the year, and in particular to look at the most important developments in customer experience over the last 12 months.

Chatbots 48

Chatbots Multichannel Customer centricity Analytics 48

DMG Consulting

OCTOBER 18, 2017

DMG Consulting Releases 2017 – 2018 Speech Analytics Product and Market Report. 10/18/2017. When: Today, 18 October 2017. DMG predicts that the contact center speech analytics market will grow by 12% in 2017, 11% in 2018, 10% in 2019, 10% in 2020, and 10% in 2021. Mature sector with substantial opportunity.

Consulting 48

Consulting Consulting Analytics Marketing 48

Clarabridge

DECEMBER 28, 2016

It’s time to make your resolutions for 2017. Get rid of practices that don’t provide efficient customer experience management, like long surveys, slow social engagement, or keeping your data in silos. Stay up to date on the technology and best practices that impact your bottom line. Shed the extra weight.

Best practices 40

Best practices Feedback Surveys Customer Experience 40

Clarabridge

DECEMBER 28, 2016

It’s time to make your resolutions for 2017. Get rid of practices that don’t provide efficient customer experience management, like long surveys, slow social engagement, or keeping your data in silos. Stay up to date on the technology and best practices that impact your bottom line. Shed the extra weight.

Best practices 40

Best practices Feedback Surveys Customer Experience 40

DMG Consulting

MARCH 31, 2017

DMG Consulting Releases 2017 Contact Center Workforce Management Product and Market Report. What: Releases 2017 Contact Center Workforce Management Product and Market Report. When: Today, 21 March 2017. DMG expects the WFM market to grow by 8% in 2017 and 2018, and by 9% in 2019, 2020 and 2021.

contact center workforce 48

contact center workforce Consulting Consulting Contact Center 48

Livepro

JUNE 21, 2017

Speaking at all 2017 Forums is Rhiannon Hayes-Williams. KEYNOTE SPEAKER SYDNEY 25 TH JULY 2017. Lyn is recognised as a passionate thought-leader in customer experience delivery, relied upon to bring global practices to her Australian clients, and to share these insights internationally. Head of Customer Experience at livepro.

Best practices 40

Best practices Consulting Consulting Government 40

ClientSuccess

JULY 31, 2017

We’re excited to announce that we were awarded the SIIA 2017 CODiE Award for Best Customer Success Management Solution. 2017 Best Customer Success Management Solution. SIIA’s 2017 Business Technology CODiE Award winners are some of the most innovative products impacting businesses across the world.

Management 40

Management SaaS Best practices Metrics 40

ShepHyken

NOVEMBER 20, 2017

6 Best Practices for Thriving in the ‘Post-Human’ Customer Service Age by Anand Subramaniam. The post 5 Top Customer Service Articles For the Week of November 20, 2017 appeared first on Shep Hyken. With the right data, you can create an experience that sets you apart from your competition with a better CX.

Customer Service 95

Customer Service Personalization Upselling Self service 95

Clarabridge

FEBRUARY 23, 2017

We are excited to announce that we are now accepting nominations for the 2017 Clarabridge Customer Experience Champion (CxC) awards – North America. Winners will be publicly celebrated at the Clarabridge C3 event on 1-3 May 2017, at the Fontainebleau Miami Beach Hotel in Miami. They will be awarded two free passes to the C3 2017 event.

Customer Experience 49

Customer Experience Airlines Customer centricity Best practices 49

HGS

JULY 12, 2017

In June 2017, HGS partnerships found golden success—receiving first-place recognition for Best Outsourcing Partnership and Best Use of Self-Service Technology at the 2017 Contact Center World Awards. “We Wed, 07/12/2017 - 13:22. HGS Harvests Gold at CCW Awards Ceremony. HGS was honored to receive these accolades.

outsourcing 187

outsourcing contact center associations Self service industry standards 187

ClientSuccess

JANUARY 25, 2018

This series, now a community for frontline Customer Success Managers (CSMs) , discusses trends, best practices, and advice that can help the frontline. We’re lucky to have this week’s frontline CSM best practice come from Erica Newell – a CSM from the Trenches veteran – of Marketware. Company : Marketware. Key Takeaway.

Best practices 42

Best practices SaaS Coaching Sales 42

NICE inContact

MAY 12, 2017

2017 was arguably the biggest and best year ever at Enterprise Connect 2017 for those who care about contact centers. In 2017, it became increasingly clear that tracking a customer’s journey needs to be part of a broader corporate imperative to coordinate marketing, selling, service and customer care.

Enterprise 48

Enterprise Contact Center Cloud contact Banking 48

COPC

APRIL 3, 2018

Key Insights from the 2017 Corporate Survey include: Only 50% of respondents answered “Yes” when asked, “Is your company’s leadership fully committed to a customer-first strategy?”. At the site, you can also find complimentary digital copies of CXMB Series reports from years prior to 2017. About the CXMB Series.

Benchmark 40

Benchmark Customer Experience Management Chatbots 40

Clarabridge

FEBRUARY 21, 2017

We are excited to announce that we are now accepting nominations for the 2017 Clarabridge Customer Experience Champion (CxC) awards – North America. Winners will be publicly celebrated at the Clarabridge C3 event on 1-3 May 2017, at the Fontainebleau Miami Beach Hotel in Miami. They will be awarded two free passes to the C3 2017 event.

Customer Experience 40

Customer Experience Airlines Customer centricity Best practices 40

customer sure

MAY 30, 2023

The team’s approach to customer feedback and improving customer experience are often cited by us as a beacon of best practice, but they’re actually going one step further. They are actively investing in their customer feedback programme in a strategic move to drive growth in the emerging Underfloor Heating market.

Feedback 62

Feedback Calibration Benchmark Engineering 62

Provide Support

MARCH 11, 2020

We’ve collected the best practices and ideas to help you figure out the answer to this question. (.). © 2003 - 2017 Provide Support LLC. This is when email surveys step in to help you measure your marketing efforts and assess what needs improvement. . But how do you encourage customers to provide their feedback? Read more.

Feedback 66

Feedback Best practices Surveys Metrics 66

Clarabridge

MAY 4, 2017

Don’t worry, we’ll be back next year for more revolutionary CX insights and best practices. The post Inspiring Customer Service Excellence: Recapping Day 2 and Wrapping Up C3 2017 appeared first on Clarabridge.

Customer Service 45

Customer Service Best practices Feedback Consulting 45

Verint

JANUARY 17, 2017

Are you interested in presenting during a breakout session at Engage 2017, the Verint Systems Global Customer Conference?

Best practices 37

Best practices Customer Experience 37

Peter Lavers

FEBRUARY 22, 2018

have practical first-hand experience of best practice and be constantly learning about new developments rather than just talk about them, and communicate about practical and achievable application rather than just concepts. Medium, July 2017 – “ Is influencer marketing ethical or legal? ”.

B2B 100

B2B B2C Advertising Marketing 100

Verint

OCTOBER 4, 2017

Verint is pleased to be a finalist in the 2017 Digital Innovation Awards by Ventana Research in the Customer Excellence category for Verint Digital Feedback Management. Digital Feedback Management is part of the company’s Voice of the Customer (VoC) suite and became part of the market-leading solution with Verint’s acquisition of OpinionLab.

Feedback 30

Feedback Best practices Technology Management 30

Beyond Philosophy

MAY 14, 2015

Parature is a research and advisory firm specializing in communicating service-centric best practices. Their Customer Service Success Blog reported some interesting stats to consider about Customer’s self-service options, including: By 2017, Only 1/3 of Customer service interactions will require human assistance.

Self service 402

Self service Best practices Customer Experience Call Center 402

Balto

MAY 18, 2022

Louis, MO — Balto, the #1 real-time guidance platform for contact centers, announces Industry Intelligence Playbooks, giving customers immediate access to proven conversation best practices that drive conversions, shorten time to value, and rapidly bring conversation excellence to scale. Founded in 2017 and based in St.

Best practices 52

Best practices Contact Center Coaching Engineering 52

24-7 InTouch

FEBRUARY 2, 2023

With the gaming space growing at rapid rate across multiple platforms and media, having a hyper focus on safety-by-design and safety-focussed policy and moderation with industry best practices and innovation will help strengthen player experiences at large.

Education 52

Education Best practices Consulting Consulting 52

Andrew Mcfarland

JANUARY 2, 2018

How are you going to improve your business this year? For starters, realize that improving the customer experience is a high-impact way to transform your business. Read on to jump-start your business in 2018 by reviewing the 10 Most Popular Customer.

Customer Experience 74

Customer Experience Best practices 74

Eptica

OCTOBER 18, 2017

Date: Wednesday, October 18, 2017 The importance of security and GDPR to the digital customer experience. Published on: October 18, 2017. Author: Pascal Gauvrit Categorie(s): News Best Practice Trends and Markets Thanks to the rise of digital channels, brands now possess large amounts of personal data on their customers.

Customer Experience 88

Customer Experience Multichannel Best practices Personalization 88

CustomerGauge

DECEMBER 20, 2016

How often do you keep your New Year’s resolution? Come on, be honest! Did you really exercise four times a week this year? Or skip the desserts and that end of day cigarette? Shh, I won’t tell. Get on with your bad self.

Best practices 81

Best practices Benchmark 81

ShepHyken

DECEMBER 26, 2016

Brian Solis: 2017 is the Year of Customer Experience (CX) Derek Handova. While many follow his professional outputs and utilize them as best practices in business innovation, digital transformation, experience design and other initiatives, he does not spend much time burnishing his credentials.

Chief Customer Officer 209

Chief Customer Officer Customer Service Analytics Best practices 209