Fonolo
MARCH 22, 2022
One strategy employed by many companies is “gamification.” Gamification builds on the desire most people have for feedback, recognition, and achievement in a peer group. What is Call Center Gamification? Gamification is the introduction of interactive, game-like principles and elements into different contexts.
Noble Systems
MARCH 20, 2019
To this end, the use of call center gamification represents a bona-fide breakthrough. How Gamification Works. So how does gamification work? In fact, gamification ranks as one of the most significant trends to bolster employee performance and satisfaction in decades—and if you’re not in tune to it, your competitors are.
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Nicereply
NOVEMBER 21, 2019
Things started to move in the right direction in 2015 when Nicereply team released instant ratings. They were about various examples of gamification that can be used to motivate and compensate your team. To sum it all up – in terms of customer satisfaction applying gamification to our work has brought us: 5x more ratings.
Fonolo
NOVEMBER 17, 2020
Storyline: Gamification. The Temkin Group’s 2017 Customer Experience study showed a severe decline in customer experience ratings from 2015 to 2016. According to recent surveys, 18% of call centers moved to a cloud-based solution by the end of 2015. Call Center Trends 2015. Why Gamification Matters.
CX Journey
NOVEMBER 12, 2015
Joining 200 others, I spent Moments of Truth Day 2015 (part of NCSW ) here, thanks to Rant & Rave. So, it makes sense to think about gamification here. Image courtesy of Routemaster 4 Hire Today I'm pleased to share a guest post by Paul Laughlin. But it works well.
Balto
JUNE 3, 2022
Social events are one of the easiest ways to give agents a sense of community at work, but the number of contact centers that host social activities has fallen by more than 25% since 2015. Investing in a solution that supports gamification elements like badges, challenges, and leaderboards can do wonders for engagement.
Vonage
JULY 22, 2016
Does gamification prevent burnout? Despite a hypothesis that gamification might cause burnout by distracting employees from their job, Toister’s results proved the opposite. Agents who had gamification systems were less of a burnout risk. Though, scoring is not just a gamification need. On the board.
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