Aspect
OCTOBER 15, 2020
The modern smartwatch as we know it burst onto the scene with the A pple watch in 2015 and has exploded in sales, popularity and functionality over the last five years. A Golden Agent is an objectively used term associated to the highest rated agents encompassing, personality, KPIs, attitude, productivity, longevity and 360 feedback.
Kristina Evey
JANUARY 13, 2015
First off, I hope all of you had a wonderful holiday season and are looking forward to the promises and opportunities of 2015. . I have great plans for all of us in 2015. Resolutions Don’t Work… HABITS Do. . And… like the MAJORITY of folks, most (if not all) of those resolutions have already fallen by the wayside.
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Eptica
OCTOBER 9, 2015
Date: Friday, October 9, 2015 Don’t neglect the positive side of customer service. Published on: October 09, 2015. The opportunity is there to turn customers into ambassadors through official programs that recognize happy consumers and reward them for their feedback. Here are five ways to ensure such programs deliver value: 1.
Eptica
OCTOBER 21, 2015
Date: Wednesday, October 21, 2015 3 ways of reducing customer query volumes. Published on: October 21, 2015. This rising volume of customer interactions, covering everything from questions about products and post-sales queries, to complaints and positive feedback , threatens to overwhelm many organizations. The numbers are vast.
ProProfs Blog
AUGUST 21, 2020
According to a report , the top 10 companies in the Global Empathy Index 2015 generated 50% more earnings compared to the bottom 10. After the exchange, the rep shares a link with you to share your feedback, and you could not feel more respected and delighted. If yes, then has any business benefited from it?
Eptica
SEPTEMBER 3, 2015
Date: Thursday, September 3, 2015 Meeting the customer service needs of APAC millennials. Published on: September 03, 2015. Smart companies will make sure they are listening to this feedback and using it to improve how they operate. Listen Millennials are used to sharing their feelings with their friends and the wider world.
CSR Inc.
JULY 17, 2016
While I agree with the gist of the article about ways in which technology can positively impact the call center workplace (some are common talking points for me as well), I want to focus on two in particular that inevitably come up in discussions with call center managers: gamification and coaching/feedback.
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