Fonolo
OCTOBER 18, 2017
Key findings: Web chat showed strong growth in 2015, rising to 3.2%, and 2016’s figure of 4.5% Key findings: Web chat showed strong growth in 2015, rising to 3.2%, and 2016’s figure of 4.5% Our favorite chart: Vendor Landscape: Customer Journey Analytics Providers. Understanding Industry Benchmarks. is a real jump again.
Fonolo
NOVEMBER 17, 2020
The Temkin Group’s 2017 Customer Experience study showed a severe decline in customer experience ratings from 2015 to 2016. In 2017, more contact centers will recognize the impact of tracking analytics and use those benchmarks for future growth. Call Center Trends 2015. Social Media ? a Not-So-Secret Weapon.
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AWS Machine Learning
FEBRUARY 24, 2023
This dataset consists of human and machine annotated airborne images collected by the Civil Air Patrol in support of various disaster responses from 2015-2019. Two key distinctions are the low altitude, oblique perspective of the imagery and disaster-related features, which are rarely featured in computer vision benchmarks and datasets.
airespring
FEBRUARY 29, 2016
Below are a range of statistics from a benchmark report by Dimension Data, showcasing the numbers that defined the contact center industry in 2015. 1 Analytics was voted top factor to change the shape of the industry within the next five years. 40% of contact centers “have no tools to analyze data.”.
Lumoa
NOVEMBER 29, 2021
Insightful analytics is possible with modern technologies such as Lumoa that have machine-learning-based text analytics. Most organizations, that receive large amounts of customer feedback data, can buy text analytics solutions that help in making sense of the data and transform the chaotic customer voice data into structured info.
CSM Magazine
JULY 29, 2015
CXMasters will be held September 14-17, 2015 in Salt Lake City. The MaritzCX team invented Voice of the Customer (VoC) training and has certified hundreds of CX professionals since 2007, creating a recognized industry credential that continues as a benchmark today,” said Bassam Salem, chief operating officer, MaritzCX. “As
Lumoa
JULY 10, 2018
Insightful analytics is possible with the modern technologies such as machine-learning-based text analytics. Most organizations, who receive large amounts of customer feedback data, can buy text analytics solutions which help in making sense of the data and transform the chaotic customer voice data into structured info.
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