2015 Analytics Benchmark Feedback 
Fonolo
OCTOBER 18, 2017
Other key measures include demeanor (71%) and customer feedback (65%). Key findings: Web chat showed strong growth in 2015, rising to 3.2%, and 2016’s figure of 4.5% Key findings: Web chat showed strong growth in 2015, rising to 3.2%, and 2016’s figure of 4.5% Understanding Industry Benchmarks. is a real jump again.
Fonolo
NOVEMBER 17, 2020
The Temkin Group’s 2017 Customer Experience study showed a severe decline in customer experience ratings from 2015 to 2016. In 2017, more contact centers will recognize the impact of tracking analytics and use those benchmarks for future growth. Call Center Trends 2015. Social Media ? a Not-So-Secret Weapon.
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Lumoa
NOVEMBER 29, 2021
Companies receive real-time feedback in massive volumes if they only start listening to their customers. Insightful analytics is possible with modern technologies such as Lumoa that have machine-learning-based text analytics. And yet still, acting on the customer feedback is hard. Not always, but often.
AWS Machine Learning
FEBRUARY 24, 2023
This dataset consists of human and machine annotated airborne images collected by the Civil Air Patrol in support of various disaster responses from 2015-2019. Two key distinctions are the low altitude, oblique perspective of the imagery and disaster-related features, which are rarely featured in computer vision benchmarks and datasets.
Lumoa
JULY 10, 2018
Companies receive real time feedback in massive volumes, if they only start listening to their customers. Insightful analytics is possible with the modern technologies such as machine-learning-based text analytics. And yet still, acting on the customer feedback is hard. It is not too difficult to listen to the customer.
CSM Magazine
JULY 29, 2015
CXMasters will be held September 14-17, 2015 in Salt Lake City. The MaritzCX team invented Voice of the Customer (VoC) training and has certified hundreds of CX professionals since 2007, creating a recognized industry credential that continues as a benchmark today,” said Bassam Salem, chief operating officer, MaritzCX. “As
delighted
JANUARY 7, 2020
Back in 2015, Forrester Research uncovered that customer experience was the number one priority for business and technology leaders. Additionally, upwards of 40% of all data analytics projects will relate to an aspect of customer experience. Survey your customers for employee feedback.
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