4 MORE Call Center Reports Worth Your Time
Fonolo
OCTOBER 18, 2017
The reports on today’s list are focused on more specific topics within the realm of the call center such as agent management, journey mapping and self-service. Key findings: Web chat showed strong growth in 2015, rising to 3.2%, and 2016’s figure of 4.5% Our favorite chart: Vendor Landscape: Customer Journey Analytics Providers.
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