Comm100
MARCH 4, 2021
Almost every industry has been impacted by the pandemic in 2020, but nowhere has this been more noticeable than in customer service teams. From customer panic to remote working relocation, 2020 shook up live chat teams across the world. Free Download: Live Chat Benchmark Report 2021. Key Takeaways for 2020. Download Now.
Toister Performance Solutions
MARCH 11, 2021
A report from Benchmark Portal found that agent satisfaction has remained fairly high. About the Benchmark Portal Agent Voices Report The report is based on a detailed survey that was given to more than 10,000 contact center agents and leads in North America. The survey was conducted in 2020. percent from the 2015 survey.
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C Space
JULY 21, 2020
The Brand Move Roundup – July 21, 2020. eBay acquired PayPal in 2002 and spun it off in 2015. The recent benchmark seems to be the shifting attitude of financial institutions which have all got rid of suits and ties for most employees,” he says. Brand Move Roundup – July 21, 2020. Brand Move Roundup – July 20, 2020.
aircall
JUNE 28, 2022
If we look at the famous Bessemer benchmark “From $1M to $100M” ; it took us exactly six years from $1M ARR to $100M like Wix, Zapier and a few others did! . Early 2015, we’re having “OK” traction, but we’re struggling to raise money to accelerate. The last day of 2015 remains mythical. 2020: Through Covid. The Takeoff.
Fonolo
NOVEMBER 17, 2020
After assessing how the pandemic had changed the call center in 2020 , we decided to peek over the parapet at 2021. “If 2020 has taught us anything, it’s that people need human connection and clear communication. Contact Center Trends 2020. Read the Full Industry Report Here: Contact Center Trends 2021.
delighted
JANUARY 7, 2020
Back in 2015, Forrester Research uncovered that customer experience was the number one priority for business and technology leaders. A Walker study found that by the end of 2020, customer experience will overtake price and product as the key brand differentiator. According to Salesforce , customer expectations are at an all-time high.
Netomi
MARCH 27, 2022
Benchmarks for CSAT Scores By Industry. According to research done in 2015 by the American Customer Satisfaction Index, “response rates for paper-based surveys were around 10% and the response rates for e-surveys (web, wap and e-mail) were averaging between 5% and 15% – which can only provide a straw poll of the customers’ opinions.”
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