Spearline
JANUARY 6, 2022
Inbound voice reigns Voice continues to be the primary customer contact channel. Inbound voice has actually seen an increase since 2014, according to the survey report “What Contact Centers Are Doing Right Now 2021 Edition” While the use of inbound voice has increased from 50% in 2014 to 54.9%
Talkdesk
APRIL 8, 2020
In 2014, Boingo Multifamily rapidly scaled up its business and needed to improve its customer service operations to match. The organization sought out a new contact center solution with skills-based routing, call recording, robust monitoring and the ability to provide listen-in support to coach agents while interacting with customers.
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Cisco - Contact Center
FEBRUARY 1, 2021
BlueKai was acquired by Oracle in 2014, and Omar served as the Senior VP/GM of the Oracle Data Cloud business unit. Webex Contact Center [Solution webpage]. The all-new Webex Contact Center Lays the Foundation for the Next Generation of Customer Experiences [Blog]. Collaboration Social Channels. Learn More.
Spearline
SEPTEMBER 26, 2019
In 2011, I returned to India and started working for a manufacturing unit based in Hyderabad as a General Manager (Covering nearly all departments) until 2014. Since 2014, I moved back to my native place Udaipur and started working with Airwing Training Academy Pvt. as a General Manager (Ops/HR/ Process).
BlueOcean
JUNE 22, 2022
Ask yourself, in an ideal world, what would your contact center solution look like? Finally, stay future-focused—how can a partner help you scale your technology as your business grows and evolves? You want to assess which partner is strategically positioned to help you evolve.
Talkdesk
MAY 15, 2019
But in 2014, I tried something new. Shift needed a better way to route calls to agents across their three contact centers. With aggressive goals to improve answer rates and raise NPS, the team knew their current contact center solution wasn’t going to deliver the results they needed.
Talkdesk
MAY 15, 2019
But in 2014, I tried something new. Shift needed a better way to route calls to agents across their three contact centers. With aggressive goals to improve answer rates and raise NPS, the team knew their current contact center solution wasn’t going to deliver the results they needed.
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