CSM Practice

FEBRUARY 24, 2020

Net Promoter Score (NPS) is the percentage of your customers that are likely to recommend your SaaS solution to others. In 2014, Irit founded CSM Practice , an international consulting firm providing strategy and technology services. The company was founded in 2014 and is headquartered in Sunnyvale, California.

Metrics 59

Metrics Customer advocacy Customer centricity Customer effort 59

CSM Practice

FEBRUARY 24, 2020

Due to the wide variation in SaaS solutions nowadays, each business has to determine which user actions counts as valid “activities.” In 2014, Irit founded CSM Practice , an international consulting firm providing strategy and technology services. The company was founded in 2014 and is headquartered in Sunnyvale, California.

Metrics 52

Metrics Education Upselling SaaS 52

CSM Practice

FEBRUARY 24, 2020

Due to the wide variation in SaaS solutions nowadays, each business has to determine which user actions counts as valid “activities.” In 2014, Irit founded CSM Practice , an international consulting firm providing strategy and technology services. The company was founded in 2014 and is headquartered in Sunnyvale, California.

Metrics 52

Metrics Education Best practices Accountability 52

CSM Practice

FEBRUARY 24, 2020

Due to the wide variation in SaaS solutions nowadays, each business has to determine which user actions counts as valid “activities.” In 2014, Irit founded CSM Practice , an international consulting firm providing strategy and technology services. The company was founded in 2014 and is headquartered in Sunnyvale, California.

Metrics 52

Metrics Education Best practices Accountability 52

CSM Practice

FEBRUARY 24, 2020

Net Promoter Score (NPS) is the percentage of your customers that are likely to recommend your SaaS solution to others. In 2014, Irit founded CSM Practice , an international consulting firm providing strategy and technology services. The company was founded in 2014 and is headquartered in Sunnyvale, California.

Metrics 52

Metrics Customer advocacy Customer centricity Accountability 52

CSM Practice

FEBRUARY 24, 2020

Net Promoter Score (NPS) is the percentage of your customers that are likely to recommend your SaaS solution to others. In 2014, Irit founded CSM Practice , an international consulting firm providing strategy and technology services. The company was founded in 2014 and is headquartered in Sunnyvale, California.

Metrics 52

Metrics Customer advocacy Customer centricity Accountability 52

Squelch

JUNE 18, 2019

These include other solutions that your on-premise, SaaS, hardware, or service offerings can deliver to the clients. In 2014, Irit founded CSM Practice , an international consulting firm providing strategy and technology services. The company was founded in 2014 and is headquartered in Sunnyvale, California.

Benchmark 53

Benchmark SaaS Accountability Best practices 53

CSM Practice

FEBRUARY 24, 2020

The definition of an “active” user varies for different SaaS companies and solutions, but the goal of every company is to increase the usage frequency baseline. In 2014, Irit founded CSM Practice , an international consulting firm providing strategy and technology services.

Metrics 52

Metrics Accountability Surveys SaaS 52

CSM Practice

FEBRUARY 24, 2020

The definition of an “active” user varies for different SaaS companies and solutions, but the goal of every company is to increase the usage frequency baseline. In 2014, Irit founded CSM Practice , an international consulting firm providing strategy and technology services.

Metrics 52

Metrics Accountability Surveys SaaS 52

CSM Practice

FEBRUARY 20, 2020

To make the shift from reactive to proactive, SaaS companies need to evaluate their data to discover actionable insights into the customer base. In 2014, Irit founded CSM Practice , an international consulting firm providing strategy and technology services.

Analytics 52

Analytics Customer centricity Metrics Accountability 52

Sykes

SEPTEMBER 29, 2020

Marchela Bozhilova joined Symphony in 2015 as an associate consultant working on transformation projects — inspiring a change in the way organizations work through automation. She worked as an account supervisor and operations manager until 2014, when she was promoted to account manager. Marchela Bozhilova.

Accountability 98

Accountability Coaching Education Telecommunications 98

Sykes

SEPTEMBER 29, 2020

Marchela Bozhilova joined Symphony in 2015 as an associate consultant working on transformation projects — inspiring a change in the way organizations work through automation. She worked as an account supervisor and operations manager until 2014, when she was promoted to account manager. Marchela Bozhilova.

Accountability 98

Accountability Coaching Education Telecommunications 98

Netomi

JANUARY 5, 2022

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant. Arie Goldshlager.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

ChurnZero

AUGUST 25, 2020

Godard was named to the Tech 50 list by Crain’s Business Chicago in September 2014 and to the Chicago Entrepreneur Hall of Fame in 2011. Jay Nathan, Higher Logic Jay ( @jaynathan ) is Chief Customer Officer at Higher Logic , a leading SaaS-based online community and communications software.

Chief Customer Officer 69

Chief Customer Officer SaaS B2B Technical Support 69

SharpenCX

SEPTEMBER 16, 2020

Back in 2014 Deloitte talked about an important trend – the overwhelmed employee. . The consulting group found that even though employees have access to tons of information, they struggle to sift through it and find what they need, leading to mixed-up priorities and bogged down internal processors. hours every day on their phones.

Multichannel 67

Multichannel Customer Experience Coaching Contact Center 67

CSM Practice

MARCH 13, 2020

As beneficial as they can be, the exit of a champion is one of the most common reasons for churn in SaaS companies for many reasons. As a longtime user of your SaaS, the departing executive can also be an advocate for your solution in their new company. The company was founded in 2014 and is headquartered in Sunnyvale, California.

SaaS 82

SaaS Best practices Enterprise Accountability 82

Amity

MAY 15, 2017

Customer Success seems to be the new “it” job in SaaS. This was back before SaaS companies were given that acronym -- they were called ASPs (Application Service Providers) back in the early 2000s. Before becoming a Mozzer, I was an SEO Specialist providing consulting services for car dealership clients.

Sales 71

Sales Consulting Consulting SaaS 71

CrazyCall

APRIL 9, 2019

In 2014 Tiffani Bova was recognized as one of the most Powerful and Influential Women in California by the National Diversity Council. Colleen Francis is the president of Engage Selling Solutions, an award-winning writer and consultant, the member of the Speaking Hall of Fame. Really unique experience! Lori Richardson.

Sales 133

Sales Consulting Consulting Coaching 133

Vistio

SEPTEMBER 20, 2021

So we spun off and started a company called Acclivity in 2014, and we were really focused on billion to 10 billion in revenue, multinational, and really with the folks on the contact center space, along with networking and we reunified communications. Intercom’s a kind of chat and messaging tool often for SaaS companies.

Contact Center 52

Contact Center Technology Finance Average Handle Time 52

Amity

APRIL 24, 2017

Since 2014, Loopio has been helping hundreds of companies win more business by supercharging their response process for RFPs, RFIs, and Security Questionnaires. Along with my two Co-founders, we created Loopio in January of 2014. The one metric that all SaaS companies look at is churn, and we look at that religiously.

Metrics 93

Metrics Sales Best practices Customer advocacy 93

SmartKarrot

JULY 27, 2020

What is the one thing that SaaS businesses have in common? The 10 Principles Behind Great Customer Experiences – Penned by Matt Watkinson, this book bagged the CMI Management Book of 2014 award as well as the Innovative & Entrepreneurship Category at CMI Awards 2014. a customer experience strategy consulting firm.

SaaS 10

SaaS Chief Customer Officer Benchmark Customer retention 10

Comm100

FEBRUARY 6, 2018

Deployment : Cloud, SaaS, Web. Deployment : Cloud, SaaS, Web. Enterprise — Call for consultation. Deployment : Cloud, SaaS, Web. Deployment : Cloud-based, SaaS, Web. Deployment : Cloud, SaaS, Web. Deployment : Cloud, SaaS, Web. Specs : Industry : Any. Business size : Small. Price : $10/user/month.

CRM 41

CRM Enterprise SaaS Marketing 41