Fonolo
NOVEMBER 17, 2020
As the focus of contact center turns to creating value rather than reducing expenses, KPIs like customer satisfaction and service level will become increasingly favored over metrics like Average Handling Time. Change is coming, and the proof is in the numbers: 2013: 6 out of 10 contact centers had plans for cloud-based deployments.
CSM Magazine
JULY 19, 2023
This equates to 22,500 minutes (375 hours) saved per week, extra time that agents can devote to improving customer service. Our true-cloud technology is designed to tackle the major challenges that contact centres face today including the rising demand for multi-channel service and hybrid working models.
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CSM Magazine
AUGUST 7, 2023
With Crucial, its new partners, and existing contractors, all using the same reporting platform, the customer receives a seamless service and management has total visibility of the mobile operation. “During the last few years, we have had to diversify our product and service offering and BigChange has continued to deliver.
CSM Magazine
JULY 10, 2023
“Each feature has the potential to improve efficiency, boost productivity and raise our customer service levels and, as we continue to roll BigChange out across the Group, these will have a significant impact on the growth and profitability of the business.”
CSM Magazine
FEBRUARY 23, 2023
Customised job cards, complete with time and date stamped photographs, are used to capture equipment or site specific information which is then automatically shared with the back-office system and used to create professional customer reports improving transparency and service levels.
CSM Magazine
NOVEMBER 8, 2022
The system is also improving communication between field-based teams and back-office staff, raising customer service levels and boosting feedback with real-time updates, ETAs and reporting. “BigChange has freed up my time to run the business rather than it running me,” concluded Saunders. ” About BigChange.
CSM Magazine
MARCH 16, 2022
Quora also uses live tracking for its emergency call-out service. “We We have service level agreements that require us to respond to emergencies within a certain time frame,” said Craig. I can create a worksheet in BigChange and provide them with a document that is exactly what they want.”. About BigChange.
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