CSM Magazine

AUGUST 7, 2023

Using the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , resource management , job finance and business intelligence , has meant that Crucial has been virtually paper free for more than 6 years.

Engineering 52

Engineering Management Finance CRM 52

CSM Magazine

JULY 10, 2023

Since rolling out the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM, job scheduling , live tracking , job finance and business intelligence , Hodge Clemco has quickly re-engineered many of its workflows.

Finance 52

Finance Engineering CRM Enterprise 52

CSM Magazine

FEBRUARY 23, 2023

Future also provides a 24/7 call out service from its Essex base, serving clients across London and south of England. ” About BigChange Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by more than 1,900 field-based organisations around the world. .

Management 52

Management Finance Engineering CRM 52

CSM Magazine

NOVEMBER 8, 2022

The system is also improving communication between field-based teams and back-office staff, raising customer service levels and boosting feedback with real-time updates, ETAs and reporting. “BigChange has freed up my time to run the business rather than it running me,” concluded Saunders. ” About BigChange.

Finance 52

Finance Engineering CRM Advertising 52

Fonolo

NOVEMBER 17, 2020

As the focus of contact center turns to creating value rather than reducing expenses, KPIs like customer satisfaction and service level will become increasingly favored over metrics like Average Handling Time. Change is coming, and the proof is in the numbers: 2013: 6 out of 10 contact centers had plans for cloud-based deployments.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

CSM Magazine

MARCH 16, 2022

Quora uses BigChange in its electrical, service and maintenance, and water treatment divisions. Quora also uses live tracking for its emergency call-out service. “We We have service level agreements that require us to respond to emergencies within a certain time frame,” said Craig. About BigChange.

Finance 52

Finance Engineering CRM Healthcare 52

Eptica

SEPTEMBER 30, 2015

It shows there has been scant change to customer service levels, with no overall improvement since 2013. Additionally, the most recent Institute of Customer Service UK Customer Satisfaction Index, which covers 39,000 consumer responses, languishes at 76.2 out of 100 – in January 2013 it was 78.2.

Customer Experience 83

Customer Experience Multichannel Advertising Contact Center 83