Nicereply
FEBRUARY 22, 2023
Robust career pathing in customer support is critical. In our conversation, Erin Willis , Program Manager of Vendor Management at ClassPass , shares their support story. Let’s explore how others can use their experience to shape programs that professionally develop support agents.
Callminer
AUGUST 1, 2017
Coping with unanticipated upticks in demand, staff turnover, and other common call center challenges only further complicate matters for managers working to create an efficient, productive, and effective team. Vincent Nero is the VP General Manager of Successories. Source: Human Resource Management; Issue: 51(4); 2012; Pages 535-548.
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Customer Interactions
AUGUST 7, 2014
During the last several years Jason has been the primary point of contact for providing technical support for the Communications Center’s 9-1-1 telephone systems. Her peers describe her as incredibly supportive, helpful and the epitome of a servant leader. The SRFECC has entrusted Julee with some very important projects.
Jon Arnold
MAY 30, 2017
I had the pleasure of working with folks like Kent Bradley, who managed the Lexington office. I was promoted to manage the national sales engineering team. This group provided our sales group both sales and technical support through high level presentations, complex configurations, responding to RFP’s, etc.
SmartKarrot
MARCH 8, 2022
Currently, she’s the Customer Success and Customer Support Manager at Ascent Cloud, Ashna has experience of over 7+ years in Customer Success and Account Management. Bhavika Kochhar is an Enterprise Customer Success Manager, Americas, at Algonomy. Bhavika Kochhar. Caroline Andreola. Diana De Jesus. Donna Weber.
TechSee
JANUARY 24, 2019
Employee onboarding: With video chat support, staff trainers or mentors can help a new employee learn the ropes by providing video-based guidance to answer questions or provide direction. Customers saw a live support agent, while the agent’s view was limited to the customer’s screen.
Netomi
JANUARY 5, 2022
Aimee Lucas is an experience management researcher, advisor, trainer, and speaker. As part of Qualtrics’ XM Institute, she focuses her efforts on helping organizations optimize their experience management (XM) programs. Her areas of expertise include market research, program management, marketing, instructional design, and training.
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