Nicereply
FEBRUARY 22, 2023
Let’s explore how others can use their experience to shape programs that professionally develop support agents. Start your day with great quality content Stay updated with our newsletter Subscribe Subscribe When and where did your customer support journey start?
Customer Interactions
AUGUST 7, 2014
During the last several years Jason has been the primary point of contact for providing technical support for the Communications Center’s 9-1-1 telephone systems. Chris demonstrated the powerful life-saving impact that dispatchers can have in another incident that occurred on May 2, 2013.
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Callminer
AUGUST 1, 2017
Launched in 2013, Zingtree has helped over 15,000 organizations streamline support, engage with customers, and more. He is one of ICMI’s Top 50 Thought Leaders on Twitter and on HDI’s list of Top 25 Thought Leaders in Technical Support and Service Management.
Jon Arnold
MAY 30, 2017
This group provided our sales group both sales and technical support through high level presentations, complex configurations, responding to RFP’s, etc. He was deployed to Afghanistan in September, 2013 only to lose his life on November 17. It was truly revolutionary for the time. After a few years, my role began to evolve.
TechSee
JANUARY 24, 2019
Use Cases: Technical Support : Especially useful for troubleshooting and product unboxing, agents can use live video interactive assistance to more quickly identify technical issues visually. Customers saw a live support agent, while the agent’s view was limited to the customer’s screen.
ChurnZero
AUGUST 25, 2020
Her expertise spans Account Management, Professional Services, Technical Support and Success Operations. Kristen and her team support clients by providing everything from single training sessions all the way to setting CS organizations from scratch. Todd Olson, Pendo.io
Babelforce
SEPTEMBER 3, 2020
Common uses for inbound call centers include: Providing general customer service Appointment setting Taking messages Processing orders Handling complaints Technical support Working on customer loyalty. Delta Airlines became an early adopter for conversational IVR in 2013. (Which is often the most successful strategy.).
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