aircall
MARCH 19, 2021
By 2025, global data is projected to grow to 175 zettabytes. What happens to all this data? For some businesses, they use this customer data to gain unique insights to improve things like sales performance or the customer experience. Data can also be used to analyze or guide decision-making and future activities.
Fonolo
NOVEMBER 17, 2020
Matt Beaty , Executive Vice President of Sales & Marketing at Brightmetrics™. According to DMG Consulting , cloud-based infrastructure is the fastest growing area for the call center industry, predicted to almost double between 2013 and 2015. Source: The Contact Center Satisfaction Index Mid-Year 2013.
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Vcaretec
JUNE 6, 2022
Customer Care & Contact Center Influencers Mike Aoki Bio: Contact center expert and trainer for Agents (customer service, dealing with "irates," sales skills) and Managers (coaching, presentation skills). He is a Customer Experience & ATL 2013 Huff Post Top 100 Social. Connect: @mikeaoki Roy Atkinson Bio:Sr.
Voxjar
JUNE 8, 2021
They also provide an easy to launch free trial without the need to speak to their sales team first. Playvox does offer a free trial but you have to talk to sales to get started. Playvox does not currently publish their pricing, requiring you to speak with sales first. Founded in 2013. Scorebuddy pricing. Playvox pricing.
Customer Interactions
JULY 7, 2015
Sales of big-data-related products and services grew to more than $18 billion in 2013. That’s because, done correctly, personalization through big data is a huge potential bonus to retailers and other businesses. There are other enormous benefits as well, as explained in this week’s CMO Perspectives.
Taylor Reach Group
MARCH 26, 2018
The big one. If you work in any post-sales or customer-facing role you simply can’t afford to miss the definitive global networking and learning conference. It's an opportunity to unite with thousands of other Marketing, Service, Sales, and Commerce professionals, sharing your challenges and victories while learning from your peers.
Avaya
OCTOBER 25, 2017
For example, using HD video conferencing and screen sharing, customers can remotely complete the full, end-to-end sales application process with on-site specialists. Executives claim this new model—debuted in 2013 as the first deployment of its kind in Europe—is already 30% more productive than the company’s previous decentralized model.
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