Sykes

MARCH 5, 2019

The acquisition of Alpine Access in 2012 also differentiated SYKES with an established, reliable and secure home-based service option that allows for rapid scalability and flexibility. engagement solutions and services with an emphasis on inbound multichannel demand generation, customer service and technical support to its clients’ customers.

Marketing 75

Marketing Technical Support Enterprise Transportation 75

IdeasUnlimited

JANUARY 6, 2021

While TravelWifi’s internal team handled day hours, IdeasUnlimited took on night coverage 7 days a week for customer support, tier 1 technical support, and order processing. Today, the services IdeasUnlimited provides to TravelWifi encompass the following: 24/7 customer support. Multilingual support.

Wireless 52

Wireless Technical Support Customer Support Morale 52

IdeasUnlimited

JANUARY 6, 2021

While TravelWifi’s internal team handled day hours, IdeasUnlimited took on night coverage 7 days a week for customer support, tier 1 technical support, and order processing. Today, the services IdeasUnlimited provides to TravelWifi encompass the following: 24/7 customer support. Multilingual support.

Wireless 52

Wireless Technical Support Customer Support Morale 52

Customer Interactions

AUGUST 7, 2014

During the last several years Jason has been the primary point of contact for providing technical support for the Communications Center’s 9-1-1 telephone systems. For example, he was recognized for his handling of a call involving a motor vehicle collision on October 27, 2012. She was definitely up to the challenge.

Telecommunications 31

Telecommunications Construction Morale Technical Support 31

Sykes

MARCH 18, 2019

The acquisition of Alpine Access in 2012 also differentiated SYKES with an established, reliable and secure home-based service option that allows for rapid scalability and flexibility. engagement solutions and services with an emphasis on inbound multichannel demand generation, customer service and technical support to its clients’ customers.

Technical Support 16

Technical Support Enterprise outsourcing Business Process Outsourcing 16

Kayako

OCTOBER 29, 2015

A great indicator of this is in 2008 odesk.com had 2,500 job postings 2,500 for “virtual assistant”, and by 2012 that number had risen to 25,000. Today Upwork.com shows 53,000+ for virtual customer service work alone.

outsourcing 98

outsourcing Customer Support Feedback Surveys 98

Callminer

AUGUST 1, 2017

Source: Human Resource Management; Issue: 51(4); 2012; Pages 535-548. He is one of ICMI’s Top 50 Thought Leaders on Twitter and on HDI’s list of Top 25 Thought Leaders in Technical Support and Service Management. According to Gallop, 69% of employees would work harder if they were better recognized.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334