Kayako
OCTOBER 29, 2015
The customer support rep role has travelled the world and back. It’s taken many different forms from outsourced, to remote work, and now it’s back to the office. We had two main offices before our London team was even born, and we are in no way outsourced (if anything, we’re offshored to Europe!).
Sykes
MARCH 5, 2019
The acquisition of Alpine Access in 2012 also differentiated SYKES with an established, reliable and secure home-based service option that allows for rapid scalability and flexibility. engagement solutions and services with an emphasis on inbound multichannel demand generation, customer service and technical support to its clients’ customers.
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Callminer
AUGUST 1, 2017
Source: Human Resource Management; Issue: 51(4); 2012; Pages 535-548. Jack is also the founder and CEO of FM Outsource, an award winning digital customer service outsourcing solution, and a regular public speaker on customer service, customer experience, AI, and automation.
Sykes
MARCH 18, 2019
In November, SYKES acquired Symphony Ventures, making it the first front-office business process outsourcer (BPO) with significant automation capability. The visionary leadership at SYKES is shaping the evolution of outsourcing,” Barkin notes. as chief strategy and marketing officer.
Taylor Reach Group
MAY 11, 2018
Organizations today look across their customer-facing organization and see a cluster of Call Center or Contact Center activities: sales, technical support, customer service, returns, billing, collections etc. This post was published in 2012 and updated in 2018. Consolidating Contact Centers. Do you need one?
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