Remove 2012 Remove Examples Remove Metrics Remove Scripts
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The Case For the Anti-Script: A Multifactor Analysis of Script Adherence

Balto

“The anti-script doesn’t mean that you should wing it on every call… what anti-script means is, think about a physical paper script and an agent who is reading it off word for word… you’re taking the most powerful part of the human out of the human.” Share on Twitter. Share on Facebook.

Scripts 52
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Build a cross-account MLOps workflow using the Amazon SageMaker model registry

AWS Machine Learning

For an example account structure to follow organizational unit best practices to host models using SageMaker endpoints across accounts, refer to MLOps Workload Orchestrator. Upon a new model version registration, someone with the authority to approve the model based on the metrics should approve or reject the model. Solution overview.

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Schedule your notebooks from any JupyterLab environment using the Amazon SageMaker JupyterLab extension

AWS Machine Learning

Examples of such use cases include scaling up a feature engineering job that was previously tested on a small sample dataset on a small notebook instance, running nightly reports to gain insights into business metrics, and retraining ML models on a schedule as new data becomes available.

Scripts 76
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25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

Source: Human Resource Management; Issue: 51(4); 2012; Pages 535-548. Metrics, Measure, and Monitor – Make sure your metrics and associated goals are clear and concise while aligning with efficiency and effectiveness. Make each metric public and ensure everyone knows why that metric is measured. Bill Dettering.

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Build an image search engine with Amazon Kendra and Amazon Rekognition

AWS Machine Learning

Specifically, we use the example of architecture diagrams for complex images due to their incorporation of numerous different visual icons and text. For example, if a user tried to search for a specific type of blue bottle, results of many different types of blue bottles will be displayed.

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Is the Contact Center a Good Career? Tenured Agents Say Yes

Balto

When I worked in service roles, I had a script, and I knew what I had to do to have a successful social interaction with a customer. This helped me build confidence through a body of evidence — you use your script correctly as a waitress and you get a dopamine hit in the form of a tip.

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5 Ways to Reduce Holiday Lines and Customer Wait Time

Comm100

For live chat support, check that all agents know the most efficient and effective ways to use software and interfaces (For example, test your agents on relevant shortcuts). For example, are you getting a lot of questions about your holiday shipping options? Review metrics before holiday to see how this can be improved.