Beyond Philosophy

JULY 12, 2016

Earl Sasser, and Leonard Schlesinger in 1994 in Harvard Business Review, and in a 1997 book by the last three authors, can essentially be explained as follows: It is a theory of business management which links employee satisfaction to customer loyalty and profitability. Customer Loyalty on the other hand has two definitions.

Employee engagement 170

Employee engagement Consulting Consulting Metrics 170

JustCall

AUGUST 8, 2023

This integration of AI in logistics facilitates streamlined operations, better inventory management, and enhanced customer satisfaction. Moreover, AI-driven data analytics can uncover new revenue streams and business opportunities through insights gained from vast amounts of data.

Transportation 52

Transportation Chatbots Engineering Enterprise 52

Anexa BPO

NOVEMBER 7, 2021

Between 2012 and 2019, profit pools (earnings before interest, taxes, depreciation, and amortization – or EBITDA) grew at a compound average growth rate of approximately 5%. These systems are delivering better care and generating higher returns through the use of care integration, data and advanced analytics.

outsourcing 40

outsourcing Healthcare Business Process Outsourcing Government 40

PeopleMetrics

JANUARY 28, 2021

My name is Madeline, and I am the Marketing Manager here at PeopleMetrics, and I joined the team in 2017 - just about four years ago. I joined in 2012. You know, you joined PeopleMetrics in what, 2012 you said? Kirk: 2012, yeah. So before we dive in, let's just do some quick introductions. So I'll start with you, Kirk.

Feedback 62

Feedback Surveys Customer Experience Analytics 62

ClearAction

MARCH 21, 2017

Is customer engagement, artificial intelligence, digital marketing, predictive analytics, big data, or some other “shiny object” the key to driving business performance? This endeavor led to an array of positive changes that are building new outlooks and skills, stronger handoffs and smoother customer journeys.

Benchmark 88

Benchmark Customer centricity Marketing Big data 88

NobelBiz

FEBRUARY 23, 2023

It includes audio and video chat, monitoring, and other bespoke capabilities that you can integrate into any customer-facing application to let your workers respond to queries and issues from consumers in real time. Simultaneously, analytics may give information on your consumers, workforce productivity, and other topics.

Telecommunications 52

Telecommunications APIs Contact center software Contact Center 52

NobelBiz

FEBRUARY 23, 2023

It includes audio and video chat, monitoring, and other bespoke capabilities that you can integrate into any customer-facing application to let your workers respond to queries and issues from consumers in real time. Simultaneously, analytics may give information on your consumers, workforce productivity, and other topics.

Telecommunications 52

Telecommunications APIs Contact center software Contact Center 52