CCNG
OCTOBER 19, 2022
(Oracle, 2011) Businesses have a 60 to 70% chance of selling to an existing customer while the probability of selling to a new prospect is only 5% to 20%. Marketing Metrics, 2010) Increasing customer retention rates by 5% increases profits anywhere from 25% to 95%. slow internal processes, and unwillingness to change.
TechSee
JUNE 16, 2022
Whether they need help setting up a new device or to repair a damaged product, the way in which these interactions are handled are at the heart of customer satisfaction. Chase Clemons, Head of Customer Support at 37 Signals. Chase is the Head of Customer Support at Basecamp , leading project management tool.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
customer sure
DECEMBER 6, 2023
Loyal customers are not only more likely to make repeat purchases, but they are also valuable brand ambassadors who can influence others through positive word-of-mouth, reviews and social media interaction. When you think about it, customer experience opportunities truly are everywhere.
Fonolo
JANUARY 14, 2020
Which customer service blog posts helped to shape the last decade for you? . When we look back at the customer support industry in 2010, we see a very different beast to the one we work in today. Here, we cover the 20 best customer service blogs and influencers to follow in 2020. Flavio Martins @ WinTheCustomer.
TMP Direct
SEPTEMBER 23, 2021
Nearly 80% of marketers say improving customer retention is the primary goal of their CX strategy — and 98% have been successful in reaching that. Investing in CX improves long-term customer relationships, which reduces the cost of acquiring new customers. Personalization has a strong ROI.
ProProfs Blog
OCTOBER 25, 2019
That’s because of long-term customer loyalty results to: Increase word-of-mouth publicity. Reduce new customer acquisition cost. Reduce customer retention cost. According to a study published by Bain , a customer experience promoter has a lifetime value to a company that’s 600 to 1,400% that of a detractor.
ChurnZero
JANUARY 10, 2020
Chris will be responsible for Mapp’s post-sales customer management, including global account management, revenue delivery, and customer success. In his new role, Chris will continue to lead Mapp’s Customer Support and Professional Service s groups. Follow Tom on Twitter @tomkrackeler and find him on LinkedIn. . .
Expert insights. Personalized for you.
195 
Let's personalize your content