2010 Customer Care Customer retention Customer Support 
Fonolo
JANUARY 14, 2020
Which customer service blog posts helped to shape the last decade for you? . When we look back at the customer support industry in 2010, we see a very different beast to the one we work in today. Here, we cover the 20 best customer service blogs and influencers to follow in 2020. Flavio Martins @ WinTheCustomer.
CCNG
OCTOBER 19, 2022
(Oracle, 2011) Businesses have a 60 to 70% chance of selling to an existing customer while the probability of selling to a new prospect is only 5% to 20%. Marketing Metrics, 2010) Increasing customer retention rates by 5% increases profits anywhere from 25% to 95%. slow internal processes, and unwillingness to change.
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Netomi
JANUARY 5, 2022
Dan doesn’t just talk about customer experience; his fast-paced, energetic presentation style creates an experience for the audience that they’ll surely remember. . Dan is the author of the book, Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media , a host of the Experience This!
NobelBiz
FEBRUARY 22, 2023
There are two main methods: First, unify and segment your data effectively – Ensure that your customer support agents access your client data. In 2021, 67 % of businesses want to focus on customer experience, up from only 36 % in 2010! They assist your customer care employees at every client engagement.
NobelBiz
FEBRUARY 22, 2023
There are two main methods: First, unify and segment your data effectively – Ensure that your customer support agents access your client data. In 2021, 67 % of businesses want to focus on customer experience, up from only 36 % in 2010! They assist your customer care employees at every client engagement.
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