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Recommend top trending items to your users using the new Amazon Personalize recipe

AWS Machine Learning

Amazon Personalize is excited to announce the new Trending-Now recipe to help you recommend items gaining popularity at the fastest pace among your users. Amazon Personalize is a fully managed machine learning (ML) service that makes it easy for developers to deliver personalized experiences to their users.

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Give the gift of personal growth to your contact center agents

Customer Service Life

My coaching program puts a spin on an individual’s wellness through the lens of customer service with the intention of personal growth. Here’s how it would work: Meeting 1:1 with each customer service agent or leader for 30 or 60 minutes 2xs a month for 3 or 6 months via phone (Skype, GoogleHangouts, FaceTime are also options). .

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25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

Meet Our Panel of Contact Center Experts: . Daily meetings with agents : Daily meetings with each team member are useful not only to know what is expected of the team for the day, but they also make everyone feel that they are part of a strong group and help team members feel motivated before they start their daily duties.

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Tips on How You Can Bridge the Gap Between Remote and In-Office Contact Center Agents Faster With the Right Workforce Management Strategy

SharpenCX

Last fall, Global Workplace Analytics told us that the number of people who work from home has increased by 140% since 2005. Where workforce management is a bit more technical in how you strategize for optimization, workforce engagement management accounts for the human needs of your employees. Remote work isn’t just a trend any more.

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Expert commentary: Closing the CX Gap between Customer Expectations and Business Reality

Comm100

In Acquia’s Customer Experience Trends Report surveying over 6,000 consumers worldwide, only 10% strongly agreed that ‘most brands meet their expectations for what they consider a good experience.’ In the same report surveying 600 marketers of director-level and above, 82% believe they are meeting CX expectations.

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100+ Customer Experience Stats to Prepare for 2023

CCNG

Bain, 2005) 87% of marketers say they are delivering engaging customer experiences. Gartner, 2021) 8 in 10 consumers report that businesses are meeting or exceeding their expectations for service, compared to 67 percent in 2014. Forrester, 2022) Nearly half of consumers say brands don’t meet their expectations. PwC, 2017).

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The World of XaaS (Anything-as-a-Service) is Now Live!

SmartKarrot

It is said that 2005 introduced mankind to the world of cloud computing. Let us have a sneak peek of how is XaaS is helping us in our personal lives: Transportation and Food: XaaS. It takes into account only the chefs and cooks to do the needful. Now, with the advent of technology, hosting environments could never be easier.