ChurnZero

JUNE 2, 2021

SaaS Capital joined us for a webinar to share the results from their 10th annual B2B SaaS benchmarking survey. This survey is the largest survey of private SaaS companies in the world with over 1,500 responses. An overview of the current B2B SaaS market and valuation drivers. Q&A Recap. We saw it in our own portfolio.

Benchmark 98

Benchmark SaaS B2B B2C 98

TeamSupport

SEPTEMBER 14, 2020

The role of Support is evolving as the industry embraces new ways to engage customers through subscription-based relationships, known commonly as SaaS (software-as-a-service). Founded in 2004, the organization works with the world’s leading technology companies to transform and optimize service outcomes.

B2B 81

B2B Customer Support SaaS Strategic Value 81

TeamSupport

SEPTEMBER 16, 2020

Because so many customer support requests are related to “how-to” type issues, Support is inevitably in the position to help customers quickly and completely deploy the technology they have purchased and as such will continue to be the foundation for post-sale customer interactions.

B2B 89

B2B Customer Support Strategic Value Customer retention 89

Amity

MARCH 26, 2018

The history of Customer Success dates all the way back to 1995 when Concur became the first SaaS company by putting their product into what is today known as the cloud. In 2004, Salesforce came up with the Customer for Life program, and set the foundation for all of the reasons we are so focused on Customer Success today.

SaaS 83

SaaS Upselling Accountability Sales 83

CSM Magazine

NOVEMBER 7, 2018

trillion in global sales and is expected to hit $4.5 which she founded in October 2004 and grew into a global SaaS solutions provider for Intellectual Asset Management. It’s November. Christmas is around the corner and shoppers are getting ready both on the high street and online. trillion by 2021.

SaaS 40

SaaS Upselling Chatbots Technology 40

CSM Magazine

APRIL 5, 2018

Make them more human right now and use all their human attributes to provide the best sales and service online. which she founded in October 2004 and grew into a global SaaS solutions provider for Intellectual Asset Management. That’s exactly what AI will kill. That’s a service that no AI can replicate. About the Author.

Customer Care 40

Customer Care Chatbots Automotive Average Handle Time 40

Totango

MAY 27, 2022

Product-led growth (PLG) has emerged as one of the best strategies for selling SaaS software. It lets your product do the talking, departing from a sales-led growth strategy that depends on a conventional sales pitch. Sales conversion: use of the freemium product motivates the customer to upgrade to a premium version.

SaaS 120

SaaS Customer retention Sales Marketing 120