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[Q&A] B2B SaaS Benchmarks: How Does Your Company Compare to +1,500 of Its Peers?

ChurnZero

SaaS Capital joined us for a webinar to share the results from their 10th annual B2B SaaS benchmarking survey. This survey is the largest survey of private SaaS companies in the world with over 1,500 responses. An overview of the current B2B SaaS market and valuation drivers. Q&A Recap. We saw it in our own portfolio.

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Part 2: The Strategic Role of B2B Customer Support

TeamSupport

The role of Support is evolving as the industry embraces new ways to engage customers through subscription-based relationships, known commonly as SaaS (software-as-a-service). Founded in 2004, the organization works with the world’s leading technology companies to transform and optimize service outcomes.

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Top 20 SaaS Companies in Australia

SmartKarrot

The critical nature of software for business growth is a key reason for the exceptional growth of Software as a Service (SaaS) companies in recent times. Encouraged by the success and importance of SaaS, Australia has actively adopted the cloud ecosystem and founded brilliant SaaS-driven companies and platforms. Employment Hero.

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Part 3: The Strategic Role of B2B Customer Support

TeamSupport

Founded in 2004, the organization works with the world’s leading technology companies to transform and optimize service outcomes. About ServiceXRG Service Excellence Research Group (ServiceXRG) helps companies retain customers, expand revenue, and achieve cost efficiencies through service excellence.

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5 Challenges to Proactive Customer Success

Amity

The history of Customer Success dates all the way back to 1995 when Concur became the first SaaS company by putting their product into what is today known as the cloud. In 2004, Salesforce came up with the Customer for Life program, and set the foundation for all of the reasons we are so focused on Customer Success today.

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Give Your Customers the Gift of Live Engagement This Christmas

CSM Magazine

which she founded in October 2004 and grew into a global SaaS solutions provider for Intellectual Asset Management. Priya was awarded New England Entrepreneur of the Year in 2014 and ranked on the 2015 top 100 Entrepreneur list by the Boston Globe. Prior to Vee24, Priya was most recently Chairman & CEO of Anaqua, Inc.

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Does AI Mean the End for Contact Centres or Simply Higher Levels of Customer Care?

CSM Magazine

which she founded in October 2004 and grew into a global SaaS solutions provider for Intellectual Asset Management. Priya was awarded New England Entrepreneur of the Year in 2014 and ranked on the 2015 top 100 Entrepreneur list by the Boston Globe. Prior to Vee24, Priya was most recently Chairman & CEO of Anaqua, Inc.