ProProfs Blog
MARCH 15, 2019
First introduced in 2004 by Friedrich Reichheld, Bain & Company , and Satmetrix , it has been widely accepted by all industries over the past decade. Based on their responses to this question, the survey takers are categorized into 3 broad categories: Promoters. How to Create an NPS Survey. They rate you as 9-10.
ShepHyken
FEBRUARY 19, 2019
People tend to look think of extremes when giving feedback, but what 5 stars means to one person may not be the same for another. About : Martha Brooke founded Interaction Metrics in 2004 with the mission of dramatically improving the customer experience. How can I get a higher response rate from my customer surveys?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Interaction Metrics
JULY 21, 2020
I founded Interaction Metrics in 2004 because I felt like companies weren’t listening. Two things are for sure: 1) companies care endlessly about their NPS survey scores and 2) many tout customer experience as a differentiator. ” Closed-Loop Surveys are for ALL Companies. Simple requests were rewarded by silence.
ShepHyken
JANUARY 31, 2020
Millennials (also called Gen Y)- born in between 1982 and 2004. The key to dealing with the Matures is to up your personalization when providing customer support. They still prefer brick-and-mortar stores, with 67% of those surveyed reporting that they still prefer buying at their local retailer even if the item is available online.
ShepHyken
JANUARY 31, 2020
Millennials (also called Gen Y)- born in between 1982 and 2004. The key to dealing with the Matures is to up your personalization when providing customer support. They still prefer brick-and-mortar stores, with 67% of those surveyed reporting that they still prefer buying at their local retailer even if the item is available online.
Toister Performance Solutions
DECEMBER 4, 2018
A 2004 study by Booz Allen and the Aspen Institute found that 90 percent of corporate values statements listed ethics or integrity. Ask each person to write down a brief definition of each one. "It's just some corporate thing," explained several people I talked to. So many buzzwords that guide our decision-making are murky.
Nicereply
MARCH 14, 2023
Packed with helpful advice relevant to leaders of all kinds—including support managers—this book shows the difference between leading and managing and comes with plenty of personal examples to inspire you in your role. You’ve become the bad person in this scene. How did that ever happen?”
Expert insights. Personalized for you.
79 
Let's personalize your content