ShepHyken

FEBRUARY 19, 2019

How to Get the Most Out of Your Customer Feedback. They discuss common rating systems implemented by many companies, the faults and flaws of these systems, and ways to improve the feedback process overall. Customers don’t give honest feedback out of fear of potential repercussions. Want great customer feedback?

Feedback 193

Feedback Metrics Surveys Customer Experience 193

Interaction Metrics

JULY 21, 2020

I founded Interaction Metrics in 2004 because I felt like companies weren’t listening. Two things are for sure: 1) companies care endlessly about their NPS survey scores and 2) many tout customer experience as a differentiator. ” Closed-Loop Surveys are for ALL Companies. Simple requests were rewarded by silence.

Surveys 62

Surveys Feedback B2B Metrics 62

Toister Performance Solutions

DECEMBER 4, 2018

A 2004 study by Booz Allen and the Aspen Institute found that 90 percent of corporate values statements listed ethics or integrity. Ask each person to write down a brief definition of each one. Managers could use it when giving employees feedback. "It's just some corporate thing," explained several people I talked to.

Employee engagement 70

Employee engagement Surveys Accountability Feedback 70

Nicereply

MARCH 14, 2023

Packed with helpful advice relevant to leaders of all kinds—including support managers—this book shows the difference between leading and managing and comes with plenty of personal examples to inspire you in your role. You’ve become the bad person in this scene. How did that ever happen?”

Management 98

Management Call Center Metrics Entertainment 98

Toister Performance Solutions

AUGUST 16, 2018

The decommissioned aircraft carrier has operated as a museum in San Diego since 2004. The first step is gathering input from all employees via a survey that asked, "What do you want our customers to think of when they think of the service they receive?" The feedback was overwhelmingly conclusive.

Entertainment 65

Entertainment Education Feedback Surveys 65

SmartKarrot

JANUARY 25, 2022

BugHerd provides top-notch services for bug tracking and website feedback. BugHead’s visual feedback saves teams at least 4 hours every week from cutting down on unactionable and unclear feedback. Launched in 2004, Campaign Monitor is an email marketing platform catering to businesses of different sizes. Campaign Monitor.

SaaS 10

SaaS Transportation Feedback Construction 10

Netomi

JANUARY 5, 2022

His coverage topics include the ROI of CX, CX strategy and governance, how CX leaders secure and retain sponsorship, the buy/own/advocate customer journey, voice of customer (VoC) and survey strategies, customer journey mapping, CX analytics and measurement, the role of social media and word of mouth (WOM) in CX, and persona development.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98