Interaction Metrics

JULY 21, 2020

I founded Interaction Metrics in 2004 because I felt like companies weren’t listening. Two things are for sure: 1) companies care endlessly about their NPS survey scores and 2) many tout customer experience as a differentiator. ” Closed-Loop Surveys are for ALL Companies.

Surveys 62

Surveys Feedback B2B Metrics 62

Interaction Metrics

JUNE 19, 2023

More often, they oversee operational issues or marketing, but not the whole enchilada. Founded in 2004, Stanford University’s Hasso Plattner Institute of Design broke down Design Thinking into five distinct phases: Empathize : Understand your customer. But they should. ” writes Rafał Warniełło. Walk in their shoes.

Engineering 62

Engineering Surveys Government Metrics 62

Customer Relationship Metrics

JULY 26, 2017

You’ve conducted surveys, created committees, put in recognition programs, and still you struggle. The best contact center agents also are the best marketing people, sales people, finance people, and trainers. According to 65% of recruiters, a lack of skilled candidates in the market remains the largest obstacle to hiring.

Contact Center 211

Contact Center Calibration Construction Customer centricity 211

ChurnZero

JUNE 2, 2021

SaaS Capital joined us for a webinar to share the results from their 10th annual B2B SaaS benchmarking survey. This survey is the largest survey of private SaaS companies in the world with over 1,500 responses. An overview of the current B2B SaaS market and valuation drivers. I think you can actually do it. . It matters.

Benchmark 98

Benchmark SaaS B2B B2C 98

Horizon CX

MARCH 1, 2021

The head of sales and marketing and the head of services aligned with all the reasons why Customer Satisfaction and Loyalty had to be the company’s number one operating pillar. In 2004, D. Marketing – HorizonCX, LLC. The issue at hand was the conflict that debated the company priority: Customer Satisfaction or quarterly numbers.

Sales 52

Sales Customer Experience Marketing Management 52

ijgolding

NOVEMBER 17, 2016

More specifically though, about 18 months ago I implemented a VoC survey for an IT Helpdesk that ended up saving all their jobs. In 2014, after 10-years of solid building, marketing, and promotion, I left what I had created in the good hands of a protégé that I had trained and coached in the nuances of CX.

Customer Experience 95

Customer Experience Customer centricity outsourcing B2B 95

Branch Mesenger

JULY 31, 2018

Big Mac Turns 50 | Via: Marketing Dive. this year, leaving a glut of commercial real estate on the market. It ranked the best cities for tech talent, based on metrics such as rental costs for employees and companies, as well as available tech talent and outlook for jobs. To learn more, read our blog post announcement.

Real estate 48

Real estate Airlines Construction Advertising 48